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Front Office Manager

Moxy South Beach

915 Washington Avenue
Miami Beach, FL 33139

202 Room Hotel
Gestionado Por HHM Hotels
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Tiempo Completo

Opportunity:  Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years hospitality related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publicado 15 De Noviembre De 2024

Moxy South Beach

Miami's got Moxy

Grab your friends, a lover and even a four-legged friend for a good time in the heart of buzzy South Beach, FL. Snag one of our free bikes and explore South Beach Miami on two wheels. Check out the beach where we have our Beach Hut. Visit South Beach's hottest shops and nightclubs from our killer location on Washington Avenue. Ocean views are everywhere, including select suites. Wake up, shake off the headache and walk from your pet-friendly hotel room to our all-day Bar Moxy for some hair of the dog. Refuel at Tiendita, a bodega which offers a curated mix of merch sourced from favorite local brands, Serena rooftop restaurant or the private event lounges at Mezcalista and Como Como. Our rooftop is a sizzling scene boasting a shallow pool and an outdoor movie screening room with epic views of South Beach, FL. Look and feel your best with our hotel's free fitness classes, our indoor/outdoor gym, or 72' pool. Come ready to party and reserve our chic event rooms with 25,000 square feet of flexible event space. Check-in to check-out Moxy Miami South Beach.