Assistant Restaurant Manager - Oceana
Description
Hilton Malta is recruiting for an Assistant Restaurant Manager on a Full-Time basis, within our Oceana Restaurant.
Working closely with the Restaurant Manager, the Assistant Restaurant Manager is responsible for making sure customers have the best possible experience. As an Assistant Restaurant Manager, you will be responsible of the following:
1. Exceptional Customer Experiences
Lead your team to deliver exceptional customer experiences, providing authentic personalised service and in-depth product knowledge Develop great customer relationships, recognizing repeat customers and their preferences to improve loyaltyManage operations efficiently, making sure customers receive a friendly welcome on arrival, tables are available at reserved times, and ensuring high-quality, well-presented food and drinks are delivered promptly and accuratelyContribute to achieving restaurant revenue targets by training your team on effective upselling and personalised customer recommendationsMake sure that food allergies, dietary requirements and customer modifications are treated with absolute seriousness Carry out customer satisfaction checks, taking quick action to improve service and resolve complaints, supporting your team where needed2. Great Working Environment
Manage, develop and motivate the restaurant service team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals Practice great people management, from recruitment to training to succession planning and recognitionSchedule Team Members’ working time efficiently based on forecast business volumes, offering flexibility where possible and minimizing overtime costsCommunicate well and often, building good working relationships with the culinary and stewarding teams3. Day-To-Day Essentials
Make sure restaurant operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected Ensure the restaurant is set up for service, and assist the Restaurant GM in making sure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliationsMaintain operational effectiveness, using efficient steps of service and layout to reduce cycle timesAssist the Restaurant GM in managing restaurant inventory, stock control and purchasing, following hotel guidelines. We’re looking for someone who is passionate about market-leading restaurants, with previous experience working at leadership level, within a restaurant environment, preferably within a five-star hotelRequirements
To be successful in this position you will have:
Good people management skills, experienced in managing, training and motivating a team and working effectively with other departments.Excellent communication skills to create connections with diverse customers and share information clearlyCustomer focus, maintaining the highest standards of service and quality to create memorable experiencesEffective relationship management skills to build good relationships with key internal and external stakeholders Adaptability and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.Comfortable using F&B systems and MS Office and fluent in EnglishA warm personality, attention to detail and smart appearanceA creative, driven and pro-active attitudeWhat do we offer?
A competitive salary and benefits packageWorldwide career opportunitiesAccess to leadership development programmes and hundreds of courses through Hilton UniversityIndustry-leading Team Member travel rates through Go HiltonWellbeing initiatives to help you thrive and be your best selfA workplace to be proud ofOpportunities to be recognized for being awesome and doing a great jobHaving been awarded the 'Great Place to Work' certification, join the team you can trust to develop your career. Interested candidates should send their CV and covering letter by email to, careers.malta@hilton.com. All applications will be acknowledged and treated in strict confidence.
Hilton Malta
At A Glance
Hilton Malta is located in the Portomaso Yacht Marina, just 15 minutes away from UNESCO World Heritage Capital City Valletta. This Malta hotel features three restaurants, four bars, four outdoor pools, two children's pools and a heated indoor pool area. Relax in stylish and spacious guest rooms with year-round Mediterranean sunshine and an abundance of outdoor activities from a Maltese hotel designed with guests in mind.
Hilton Malta features an extensive range of meeting rooms, with a conference centre hosting up to 1330 delegates. Choose a spectacular seafront setting for a wedding, from an extravagant celebration or an intimate gathering of family and friends.
- Located in St Julian's, 20 minutes from the Malta International Airport
- 3 restaurants and 4 bars
- Myoka 5 Senses Spa with a selection of relaxation and wellness treatments
- 4 outdoor pools, 2 children's pools and an indoor heated pool
- Conference Center and 8 syndicate rooms accommodating 2 to 1330 delegates
