Director of Housekeeping

At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is why we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests.  We are a leader in the Myrtle Beach area’s hospitality industry with an industry-leading call center, an innovative restaurant, owning 3 resorts and operating 11, and nearly 4000 units in various Myrtle Beach hotels and resorts right on the ocean. Vacation Myrtle Beach consistently delivers exceptional resort service with the help of dedicated, caring, diverse employees, thus outperforming the competition. Every day is a chance to discover something new and influence the hospitality business.

Work Location: Captain's Quarters Resort, 901 S Ocean Blvd. Myrtle Beach, SC 29577

How Will You Shine?

As a valued and successful Housekeeping Administrator, you will be required to:

• Demonstrate positive leadership, which inspires employees to meet and exceed standards
• Ensure department staff is trained in all aspects of the housekeeping department and duties
• Motivate, coach, counsel, and discipline all housekeeping personnel according to Vacation Myrtle Beach values and SOP’s
• Attends as well as schedules and conducts departmental meetings
• Completes reports (i.e., action plans, attendance reports, corrective action forms, etc.)
• Coordinate training for new employees
• Responsible for staffing, scheduling, training, and developing hourly team members
• Respond to all guest requests, problems, complaints, and accidents presented through the front desk, maintenance, comment cards, and phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
• Manage the housekeeping department within budget
• Prepare an annual departmental budget that accurately reflects the department’s operations plan
• Analyze financial and operating information on an ongoing basis to adjust labor, supplies, materials, and other costs to achieve budget
• Maintain physical product standards by routinely inspecting rooms, public areas, and laundry facilities to ensure proper working conditions and departmental supplies are stocked at proper levels
• Submit work orders to the maintenance department on a timely basis and follow up to ensure the completion
• Maintain work areas neat and organized
• Report all unsafe conditions immediately
• Coordinates all the needs of the housekeeping department
• Inspect property guestrooms, linen rooms, public areas, and all office space to ensure company standards of housekeeping are being maintained
• Purchase all basic cleaning supplies, linen, and equipment
• Maintain lost and found
• Perform in the capacity of any person supervised including cross training
• Coordinate with General Manager and Chief Engineer in general clean and preventative maintenance program as related to guestrooms and public areas
• Inspect all Homeowner rooms prior to arrival
• Oversee all training for each position within the housekeeping department
• Supervise the safety and chemical training for the department

How Will You Be Rewarded?

• Base pay
• Paid Time Off 
• Work today, get paid today available
• Floating Holiday Pay 
• Medical, Dental, and Vision Insurance within 60 days
• Discounted hotel & resort Stays
• Monthly, quarterly, and yearly recognition programs
• Career advancement opportunities
• Training and continuing development in hospitality roles

Why Should You Choose VMB?

Hospitality is at the heart of all we do at Vacation Myrtle Beach. We “WOW” by exceeding expectations, we teach and learn through communication, we embrace and drive change, and we make it happen with passion and determination. We are a family committed to integrity, faith, and a vision for growth. Here, you’ll find a family that’s comprehensive, values diversity, and is built on a foundational respect for people from all over the world.

We put people and relationships first, take an entrepreneurial approach to their work, and support colleagues in reaching their full professional potential.

We are an equal-opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.