Front Office Manager

Do you thrive in a fast-paced environment where you can lead a team and ensure exceptional guest service? Are you passionate about hospitality and creating a welcoming atmosphere? If so, we invite you to join our team as a Front Office Manager!

In this role, you will be the driving force behind a smooth and positive guest experience, overseeing all aspects of the Front Desk department. This role will oversee the daily operations of the front office staff. This includes scheduling, planning, and communicating departmental strategies and goals. You will also conduct routine inspections of the front desk and public areas to ensure a welcoming environment for our guests. Additionally, you will assist in maximizing hotel revenue generation and serve as a manager on duty when needed.

Responsibilities:
Lead and Motivate:

Directly supervise and mentor a team of front office staff, fostering a positive and productive work environment. 

Evaluate the performance of each front office employee, providing constructive feedback and fostering development.
Guest Experience Champion:

Serve as the 'Service Champion', ensuring guests receive prompt, courteous, and efficient service at every touchpoint, from reservations to check-out.
Training and Development: 

Train, cross-train, and retrain front office staff, ensuring consistent high-quality service delivery.

Efficiently and courteously resolve any guest issues that arise, ensuring their satisfaction.

Policy Enforcement:

Maintain strict adherence to all cash handling, check cashing, and credit card policies.

Team Collaboration:

Build and maintain strong relationships with other departments, ensuring seamless communication and collaboration.
Uphold the highest standards of professionalism, including proper uniform attire and a commitment to the hotel's hospitality standards

Adaptability:

Be available to cover any shift, including weekends and holidays, as needed.

Act as Manager on Duty:

During assigned shifts, overseeing workloads, ensuring proper room status and communication, and verifying all tasks are completed according to checklists.

Qualifications:

Minimum 1-year Front Desk Agent AND 1-year Supervisory Role in Hospitality (or like industry)
Strong written and verbal communication skills
Strong organizational and time management skills
Exceptional guest service skills with a passion for exceeding expectations
Ability to work independently and as part of a team
Proficiency with Opera Cloud PMS (preferred) 

Benefits:
Being a part of an awesome team and working at the beach!

Paid Time Off (PTO) and Paid Holidays

Comprehensive Healthcare Benefits

Discounts on hotel stays, retail store and on-site food and beverage

Full listing of benefits will be provided upon hire as outlined in our employee handbook

Are you ready to join a team that's dedicated to creating unforgettable guest experiences? Apply now and let's talk!