Guest Services Agent

Guest Services Agent - The Inn at Villanova University

Radnor, PA

The Guest Services Agent is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the Front Desk runs smoothly and efficiently and in accordance with The Inn and always at a 4-Diamond style level. Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University’s mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.

Duties and Responsibilities:

• Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner.
• Take individual and group reservations by telephone, e-mail, and an online system in an accurate and efficient manner.
• Check guest in and out, and assist with any issues or arrangements that guests may need help with.
• Maintain security and safety of The Inn, Inn property, guests, guests’ property, and fellow team members.
• Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees and sale of goods.
• Always represent and promote The Inn in a positive manner to guests, callers, and local officials.
• Provide overnight, on-call assistance in case of emergencies.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Perform other duties and assist with projects as assigned.

Minimum Qualifications:

• High school diploma or equivalent required.
• Customer service experience required, preferably in a hospitality/hotel environment.
• Must enjoy working with the public and be able to professionally handle any conflicts, guest issues, or emergencies that may arise.
• Experience handling cash and recording sales transactions required.
• Excellent oral communication and organizational skills.
• Demonstrated ability to work effectively without immediate supervision.
• Ability to multi-task efficiently.
• Must be willing to work evenings, weekends, and holidays as schedule requires.

Preferred Qualifications:

• Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred.
• First Aid and CPR certification preferred; training can be provided.