Spa Front Desk Agent

Summary: The Spa Front Desk Agent is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. To interact with and greet arriving clients while providing a personal, instinctive and renewing welcome experience. This position will facilitate the flow of the clients during their arrival by assessing the client’s needs and offering a relaxed check-in. This individual will greet all Spa clients, book all services as needed, accurately handle transactions and billing, and continually analyze and improve upon the arrival experience.

Essential Job Functions: Include the following. Other duties may be assigned

• Greet all guests promptly and in a courteous manner
• Handle all calls promptly and courteously providing accurate information
• Provide all guests with all Spa collateral material, information on monthly specials and preferred patron program
• Post all charges following accurate accounting procedures
• Run closing reports and balance bank at the end of your shift
• Sell all Spa and Salon retail products and assist with monthly inventory
• Keep Spa retail areas clean and well stocked and inform management of any areas that need attention
• Maintain accurate status of each guest’s method of payment with particular attention to Resort Guest’s room numbers and Member’s account numbers. Be aware of membership expiration dates.
• Insure that Guests with groups are billed accordingly
• Read any notes in Guest profile to provide accurate billing i.e.: VIP charge to sales, or charge to credit card, etc.
• Involve management if there are any Front Desk issues that require attention such as scheduling errors, gender conflicts, etc.
• Maintain accurate record of Gift Certificate Sales
• Keep Front Desk well stocked and neat and clean at all times
• Review and keep up to date on all departmental and relevant resort memos
• Deliver messages as required
• Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.

Education and Experience: High school diploma or equivalent; some college, a plus. Front desk, Reception, and/or Guest Services knowledge required.

Language Skills: Excellent service skills including etiquette and ability to work with the public. Knowledge of communications skills, organization skills, ability to deal with diverse clientele. Ability to effectively communicate with all departments, regular communication with Director of Spa, all Spa Managers, and with all Spa and Salon employees. Ability to maintain a high level of service and discipline with all Spa departments.

Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Other Skills and Abilities: Knowledge of cash register, calculator, keyboard, computer, credit card and check machines.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.

Work Environment: This job operates in a professional spa environment

PGA National Resort is an Equal Opportunity Employer:

Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity