Director of Entertainment

Responsible for the daily operations of the Skyline Event Center and all entertainment venues at all Osage Casino facilities including concerts, entertainment events, and other entertainment contracted by Osage Casinos. Ensures that performance standards are achieved for exceptional guest service. Is responsible for developing a casino environment that creates excitement for internal and external guests. Responsible for the tactical duties relating to booking, coordination, and execution of all concerts and other entertainment. Ensures effective strategic planning, tactical strategic budget development and implementation; interfaces with other departmental and operations personnel to communicate and/or coordinate with those individuals to enhance overall Company profits. Ensures department and any assigned staff operate in compliance with applicable internal policies and procedures, gaming regulations, and external agency requirements.

Performs all duties in accordance with Company core values, the objectives of the Osage Nation, internal policies, procedures, and controls, as well, as applicable laws and gaming regulations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

MINIMUM QUALIFICATIONS:

• Must be at least 21 years of age.
• Bachelors degree in Business Administration or related area from a four-year college or university.
• Ten years of experience and/or training will be considered in place of Bachelors degree.
• Equivalent combination of education and upper-level management experience within specific area of responsibility preferred.
• Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks. Must maintain a neat and hygienic appearance.
• Must be able effectively communicate with and provide customers with required service and resolve customer service problems in accordance with authority.
• Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation.
• Required to maintain a valid Drivers License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

COMMUNICATION:

• Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees.
• On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to departmental staff.
• Takes steps to ensure that people absorb what is communicated to them and tailors communication to people's level of understanding.
• Facilitates the flow of information throughout the department by presiding over scheduled meetings with the members of the departmental team as required.
• Takes proactive steps to ensure items of interest are effectively communicated among various staff members working different shifts.
• Ensures internal departmental information that may affect others is communicated to other departments in a timely manner.
• Maintains excellent working relationships with Central Services support staff and all applicable agencies to ensure the operations complies with internal policies and procedures and external regulations.
• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.
• Ensures company information provided by management is effectively communicated.
• Performs all other related and compatible duties as assigned.

DEPARTMENT OPERATIONS:

• Provides the direction to ensure effective tactical and strategic plans are implemented designed to maximize both short and long-term operating profitability.
• Develops and submits for approval annual departmental operating budget.
• Develops and submits for approval all capital project requests and justification assessments.
• Develops and implements work schedules, performance standards, plans, and/or programs to ensure effective and efficient services are delivered by the department.
• Monitors and ensures expenses remain within operational projections or approves variances as may be necessary to ensure departmental services are maintained or enhanced.
• Creates and adjusts performance standards, measures, and changes in procedures for increased efficiency, and internal/external guest service.
• Provides timely and accurate analysis of departmental related statistics, analytical reports, and related operating expenses that will ensure the department functions in an effective, efficient, and profitable manner.
• May assist assigned staff with accurate preparation of detailed daily, weekly, and monthly operating reports as required by the reporting senior.
• Ensures newly assigned staff members are scheduled for and complete departmental orientation.
• Responsible for the selection and performance evaluation of all assigned staff. May discipline and/or terminate employees within the area of responsibility, as necessary, and in accordance with authority. May recommend employees for recognition or reward.
• Provides support and leadership direction to individuals directly reporting to this position in accordance with the organizational structure.
• Develops and implements staffing plans, training policies, and procedures designed to enhance departmental operations and guest service standards while maintaining fiscal responsibility.
• Reviews and approves, as appropriate, recommendations and suggestions to recognize, reward, transfer, suspend, terminate, recall, promote, discharge, evaluate, and/or discipline employees within the department, as necessary.
• Visits workspaces, break areas and other work shifts to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation.
• Encourages mutual respect, dignity, and integrity with all employees by modeling Company Core Values and always setting a positive example.
• Cooperates and communicates with fellow employees in all departments and always exhibits mutual respect and consistently projects a positive, helpful image/attitude.
• Effectively relates ideas for improvements, as well as soliciting employee input, both inside and outside the department.
• Ensures uniform administration of all policies/procedures, which work area is hazard free, and departmental employees are trained in safety practices.
• Develops and implements staff development plans for those employees who display the necessary skills, motivation, and attitude to grow within the organization.
• Ensures departmental staff are aware of standards and expectations through publicity around their enforcement.
• Enforces performance or behavioral standards through use of corrective discipline.
• Effectively communicates consequences for not maintaining expected standards.
• Ensures all employees within areas of responsibility receive fair and equitable treatment regarding their respective terms and conditions of employment.
• Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using data and information from experience.
• Investigates, evaluates information, and makes final decisions regarding departmental operational matters, guest/employee disputes and/or employee disciplinary actions in accordance with authority and ensures those decisions follow applicable laws, rules, regulations, and established controls.
• Continually evaluates means and methods of departmental operations to ensure maximum efficiency. Implements timely corrective action as necessary to ensure achievement of objectives.

GUEST SERVICE:

• Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must possess excellent communication, organizational and analytical skills.
• Experience with effective leadership techniques, financial reporting/analysis, and cost-benefit analysis required.
• Must have knowledge of both Class II and Class III Table Game and E-Gaming operations and MICS as they apply to Oklahoma.
• Ability to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports, and legal documents.
• Ability to effectively present information to executive management, public groups, and/or Boards of Directors.
• Knowledge, skills, and experience in the hiring, training, scheduling, and supervision of staff, communications, decision-making, problem solving, complaint resolution, resource allocation, and customer service.
• Read, write, speak, and understand the English language. Read Company or departmental reports, newsletters, and documents.
• Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
• Protect the Companys value by keeping information confidential.
• Perform assigned tasks under moderate supervision. Follow written and verbal instructions.
• Establish and maintain positive relationships with other upper management, supervisory staff, employees, and the public. Work well alone or within a team.
• Present facts and recommendations in oral and written form. Prepare written reports and correspondence as required.
• Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level.
• Exercise sound judgment and solicit assistance for decisions in a manner consistent with the essential job duties and responsibilities.
• See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
• Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
• Travel locally, regionally, or out-of-state as needed.
• Maintain physical condition and stamina appropriate to performance of assigned duties.
• Update job knowledge by participating in educational opportunities; professional organizations; attending expos/conventions; and developing or maintaining professional networks.
• Ability to work nights and weekends required.

PHYSICAL DEMANDS:

• The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls.
• Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties.
• Ability to use hands to finger, handle, or feel.
• Ability to use arms to reach and lift above shoulders.
• Must have normal auditory and good verbal communication.
• Ability to lift upwards of 30 pounds.
• Ability to drag, push, or pull up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

REGULATORY COMPLIANCE:

• Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel.
• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
• Ensures assigned staff is aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary.

WORK ENVIRONMENT:

• Work is typically performed within a casino and an office setting.
• Uses personal computer systems and/or other devices to effectively perform job functions.
• Exposure to second-hand smoke.
• Occasional exposure to outside weather conditions.
• Evening and weekend shifts, extended hours, and irregular shifts required. Ability to work nights and weekends required.
• Noise level in the work environment is moderate to high.
• The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.