Housekeeper

JOB SUMMARY

Responsible for cleaning and maintaining the guest rooms, public areas, back of the house areas such as linen room and laundry areas, according to company procedures and at a level that meets or exceeds company standards.  

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Stock cart to ensure that enough cleaning needs, supplies and amenities are available to properly clean each room.
• Adhere to the proper procedures upon entering a guest room.
• Thoroughly clean the guest room, replace and replenish amenities and supplies in each guest room.
• Report clean rooms to supervisor for inspection.
• Visually inspect rooms for cleanliness and guest belongings that have been left behind.
• Report any damages or hazards that are present in guest rooms, i.e., burned out light bulbs, broken furniture, broken lights, etc.
• Secure guest room doors upon exiting the room.
• Keep the corridors and service area neat at all times.
• Turn in all lost and found items and guest room keys.
• Adhere to all company policies, procedures and safety regulations.
• Respect the guest privacy.
• Know department fire prevention and emergency procedures.
• Utilize protective equipment as required.
• Report unsafe conditions to management.
• Report accidents, injuries, near-misses, property damage or loss to management.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Maintain a neat, clean and well- groomed appearance according to the hotel dress code. 
• Perform any related duties as requested by management.
• Assist other Housekeeping team as required.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to bend, crouch, and reach, stretch arms, kneel. 
• High school diploma or equivalent.
• At least 1 (one) year related experience in a full-service or luxury hotel.
• Good communications skills - ability to read, speak and understand English.
• Ability to see, hear, smell, touch.
• Ability to stand and walk, and use both hands for long periods.
• Ability to speak and communicate to guests, to give information, answer questions and provide required services.
• Good written communication skills to mark completed rooms on daily paperwork.  
• Ability to move fingers, arms and hands quickly and easily to perform cleaning duties.
• Must be able to lift and carry all equipment and supplies on and off cart.

PHYSICAL DEMANDS

• Carrying, pushing, pulling two hundred (200) pound carts
• Lifting up to fifty (50) pounds. 
• Frequent twisting, bending, stooping, reaching, standing and walking for long periods, talking, hearing, seeing and smiling.