Bingo Clerk

Closing Date October 9, 2024 At 400 Pm

Pay Rate: $11.50 per hour plus tips

This position is responsible for providing a memorable experience for Bingo guests while protecting the assets and following the policies and procedures of the enterprise while performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties And Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Trains and cross-trains in all selling areas within the department, which include sales, payout of paper, and electronic bingo machines.
• Ensures familiarity with the bingo program, monthly calendar, current and forthcoming promotions, and pricing/product structure.
• Verifies banks, issues accurate receipts, and signs key logs.
• Sells bingo packages to guest.
• Ensures the integrity of the bingo games at all times.
• If performing the duties of Floor Clerk, maintains an interactive style that is engaged with and pleasant/responsive to bingo guest while accurately managing the bank that is carried, for periods up to four hours.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. 
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral. 
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.