Photo of Fairfield Inn & Suites/Springhill Suites New York Manhattan/Times Square South, New York, NY

Assistant Front Office Manager / Manager (Overnight)

Fairfield Inn & Suites/Springhill Suites New York Manhattan/Times Square South

338 West 36th Street
New York, NY 10018

570 Room Hotel
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Come help lead a great TEAM into Excellence!!!
Compensation: $62,400-$63,000, Tiempo Completo

Description:  

The main purpose of the Assistant Front Office Manager is ensuring the smooth operation of the hotel front desk. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Director. To direct the Front Office operation in the absence of the Front Office Director.  For this position the Assistant Front Office Manager will manage at least two (2) overnight shifts a week.

Essential Functions:  

  • Assist the Front Office Director with setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office Operation.
  • Assist the Front Office Director to select, hire, and train staff to meet the Hotel Standards of Service.
  • To assist the Front Office Director in supervising, organizing, directing, and coordinating, the staff and activities of the Front Office.
  • Do a daily inspection and control to all Front Office sections at least 60% of the time.
  • Ensure that Front Office Agents perform their daily duties according to required standards.
  • Check and ensure that consistency in the service for the guest is maintained from the reservation stages to the final departure.
  • Authorize the acceptance of travelers checks, cash advance, rebates, paid outs, and refunds on the basis of established procedures.
  • Monitor and control guests’ credit status to ensure that payment is collectable and received on time.
  • Perform a regular follow up for pending payments to ensure that they are collected. 

Education and Experience:

Previous experience in a similar hotel position is required.

Requires a minimum of 1 year of supervisory experience.

Position requires a varied work schedule that may include evenings, nights, and weekends.

Computer skills required including: Word and Excel.

Clear concise written and verbal communication skills.

Strong organizational skills.

Publicado 2 De Octubre De 2024

Fairfield Inn & Suites/Springhill Suites New York Manhattan/Times Square South

Fairfield Inn & Suites New York Manhattan/Times Square South

Recharge at our hotel near Times Square, NY

Have everything necessary for a restful and productive stay at Fairfield Inn New York Manhattan/Times Square South. Our hotel in Manhattan, NYC is a dual-branded hotel that shares one building with SpringHill Suites New York Manhattan/Times Square South. Located in Midtown Manhattan, NY, our hotel places you near Madison Square Garden, The Shed, Javits Center and many other notable NYC destinations. Start your day with our complimentary breakfast, serving both hearty and healthy options. Find what you need when you need it, whether it's a workout in our 24-hour fitness center or round-the-clock snacks at the Market. Our hotel near Times Square offers 2,000 square feet of event space designed for successful meetings in Manhattan, NY. At the end of your day in NYC, retire to a spacious hotel room with separate living, working and sleeping areas. Ask us about The Fairfield 100% Guarantee ™, where we promise you'll be satisfied or we'll make it right. That's our commitment to you. 

SpringHill Suites New York Manhattan/Times Square South

Discover NYC from our hotel near Times Square, Manhattan

Add a little extra room to your stay in Midtown NYC at SpringHill Suites New York Manhattan/Times Square South, a dual-branded property sharing one building with the Fairfield New York Manhattan/Times Square South. Our pet-friendly hotel in Times Square, in the heart of the Garment District, offers the space and amenities you need to get the most out of your experience. Step outside and get swept up in the energy of Times Square South with nearby famed attractions like Madison Square Garden, the Shed and Broadway. A great stay is ensured with complimentary luxuries like Wi-Fi and a hot, healthy breakfast. After a day of meetings or tours, why not treat yourself to a drink in the hotel lounge or a workout in the fitness center. Your suite is the place for polishing your sales pitch or relaxing in the well-appointed living area decked out with stylish yet comfy west elm furnishings. Find everything you need at our hotel near Times Square, Manhattan.

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