Lazar Utca 11-13
Budapest,
1065
Hungary
Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Set departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Front Office Team Leader serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A degree or diploma in Hotel Management or equivalent
A minimum of 3 years of Front Office supervisory experience in the hotel / leisure, sector
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
Familiar with Property Management Systems
Welcome to Hilton Garden Inn Budapest City Centre, a new hotel located in vibrant downtown Budapest. We are walking distance from the famous Andrassy shopping street, restaurants, coffee shops and all major sights, including Hungarian State Opera House, St. Stephen's Basilica, Hungarian Parliament and Chain Bridge.
Stay in comfort in one of the modern guest rooms and suites with home-like amenities such as complimentary WiFi, a 49-inch HDTV and a mini-refrigerator. Select a spacious suite boasting a balcony with beautiful panoramic city views, some overlooking the Basilica. Accessible rooms are also available with all the standard amenities plus a few extras for your convenience.
Enjoy local specialties in our Garden Grille restaurant or stop by the 24-hour Shop. Stay active in the fitness center or unwind on the cozy rooftop terrace with breathtaking city views. For small meetings and events we offer a 1,156 sq. ft. conference room divisible into two.