Event Services Manager

Job Description

Who we are:

The Ballantyne, A Luxury Collection Hotel Franchised of Marriott International family, is currently seeking a talented and experienced Event Services Manager to join our team. As an Event Services Manager at The Ballantyne, you will play a pivotal role in delivering exceptional event experiences to our valued guests. This is an exciting opportunity to showcase your leadership skills, creativity, and passion for delivering outstanding service.

Responsibilities:

• Plan, coordinate, and execute a wide range of events, including weddings, conferences, social gatherings, and corporate functions.
• Collaborate with clients to understand their specific needs, preferences, and budget requirements, ensuring the successful execution of their events.
• Customize menus based on client requests, dietary restrictions, and event themes, in collaboration with the culinary team.
• Manage all aspects of event logistics, including staffing, room setup, audiovisual requirements, and transportation, to ensure flawless execution.
• Develop and maintain strong relationships with clients, vendors, and suppliers to foster repeat business and drive customer satisfaction.
• Ensure compliance with The Luxury Collection high standards of quality, service, and safety regulations throughout all catering operations.
• Handle guest inquiries, requests, and concerns promptly and professionally, striving to exceed their expectations.
• Stay informed about industry trends, new products, and innovative catering techniques, and incorporate them into our offerings as appropriate.

Qualifications:

• Previous experience in an events role within the hospitality industry, preferably with a focus on wedding and social events.
• Strong organizational and time management skills, with the ability to handle multiple events and priorities simultaneously.
• Exceptional communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with clients, team members, and stakeholders.
• Familiarity with Marriott's service standards and commitment to guest satisfaction.
• Proficiency in computer systems, including catering software, Microsoft Office, and point-of-sale systems.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays, based on business needs.
• Bachelor's degree in Hospitality Management or a related field is preferred, but not required.

If you are a driven, customer-focused individual with a passion for creating memorable event experiences, we invite you to apply for this exciting opportunity. Please submit your resume, along with a cover letter detailing your relevant experience.  We appreciate all applicants, but only those selected for an interview will be contacted.

At The Ballantyne Hotel,  we are committed to fostering an inclusive and diverse workforce. We encourage individuals from all backgrounds to apply and join our team.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.