Housekeeping Manager
Capitol Hill Hotel Washington DC
200 C Street SE
Washington,
DC
20003
Opportunity: Housekeeping Manager
Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.
Your Growth Path
Executive Housekeeper – Operations Manager – Assistant General Manager
Your Focus
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
- Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
- Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
- Prepare schedules based upon occupancy and assign duties to associates.
- Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
- Prepare required paperwork pertaining to departmental functions.
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
- Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
- Maintain departmental expenses in line with the budget as described by the General Manager.
- Ensure compliance with specific brand standards.
- Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- One year previous housekeeping supervisor experience required.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Capitol Hill Hotel Washington DC
Our Elegant Hotel
Travelers will discover the tranquil beauty of the Capitol Hill Historic District in one of the most centrally located hotels in Washington D.C. Elegant and intimate, Capitol Hill Hotel is a home away from home in the heart of the nation’s capital, tucked away amidst the charming brick rowhouses of a residential neighborhood yet just a short walk away from Washington’s most important sites, including the Capitol Building, Supreme Court, Library of Congress, and the National Mall.
As one of the renovated hotels in Washington D.C., Capitol Hill Hotel effortlessly blends classic Federal style with chic modernity. Design elements such as cherry blossom motifs, vintage-style political cartoon art, and traditional wainscoting draw from the historic provenance of the city while speaking to the metropolitan dynamism that has marked Washington’s recent growth.
With 153 spacious and well-appointed guest rooms and more than 2,000 square feet of meeting and event spaces, our boutique hotel in Washington DC offers everything guests need for a short trip or extended stay in Washington D.C., including Wi-Fi Internet access and daily continental breakfast. From our boutique hotel, a walk in any direction reveals both historic grandeur and cutting-edge modern culture. Whether guests are exploring Washington D.C.’s majestic landmarks, discovering the diversity of local restaurants and artisans, or traveling on business to The Hill, marvel at a city that stands at the crossroads of America’s past and future.
Other Job Openings
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Housekeeping Manager
$55,000 to $65,000 per year
