Room Service Server

Enrich Your Career. Celebrate Creativity.

We welcome enthusiastic individuals to join our team of dedicated professionals who are passionate about providing a personalized coastal luxury experience to our guests. Our team members are empowered to craft unforgettable moments and create enduring memories with every interaction.

Since 1948, Surf & Sand Resort Laguna Beach has been an iconic oceanfront landmark in the community. As an integral part of JC Resorts, a family-owned company and distinguished leader in managing and operating premier golf and resort destinations, we provide competitive and progressive benefits including complimentary meals, hotel/golf/spa discounts, employee recognition programs and more!

To complete an APPLICATION please click on the following website:https://apply.jobappnetwork.com/surf-sand-careers/en

Or contact the Human Resources office direct line 949-376-2764 anytime for more information.

The ROOM SERVICE SERVER is responsible to serve hotel guests food and beverages in their rooms, in a prompt and professional manner. 

The expected base wage range for this position is: $16 per hour, or other minimum wage applicable to the jurisdiction. This position may be eligible for additional compensation according to the Company's policies, as they may be amended from time to time.

ESSENTIAL DUTIES, include but not limited to:

• To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Room Service Manager when necessary to ensure customer satisfaction.
• To extend a courteous, friendly, and professional greeting to guests at arrival, and to thank them at departure.
• To make the manager aware of all guest comments and complaints.
• To follow specified procedures to provide prompt, efficient, and gracious customer service to hotel guests in their rooms, including answering department telephones; delivering orders; and presenting and receiving payment for guest checks; accurately recording used Mini Bar items, requisitioning supply items from Purchasing; and accurately recording Honor Bar items.
• To follow specified procedures to properly perform all side-work, and opening and closing duties.
• To keep hotel corridors free of used Room Service items at all times.
• To follow all specified procedures to correctly handle all cash and credit transactions, including properly handling the Micros computer system.
• To ensure the security and proper return of master keys.

JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required. English fluency required. Must have minimum three months experience in food service, and a general understanding of the room service department. Hotel experience preferred.

SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

PHYSICAL DEMANDS: Stands/walks approximately 90% of shift. Sits approximately 10% of shift. Constantly required to handle and move objects weighing up to 40 lbs. over short to moderate distances. Bends, stoops, pushes, and lifts to perform routine job tasks. Flexibility and good reflexes required to operate electric cart. Must be able to work well under pressure. Frequent use of stairs, daily.

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Surf & Sand Resort Laguna Beach proudly holds accolades such as being named one of Condé Nast Traveler Readers' Choice Awards' Top Resorts in Southern California, recognized by Travel + Leisure’s World’s Best, and is a distinguished member of Preferred Hotels and Resorts, boasting an esteemed AAA Four Diamond rating for over two decades.

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandresort.com                            HR direct line: (949) 376-2764