Photo of AC Hotel Durham, Durham, NC

Guest Services Manager

AC Hotel Durham

2800 Erwin Road
Durham, NC 27705

142 Room Hotel
Gestionado Por Hospitality Ventures Management Group

Variety of Insurance (Medical, Dental, and Vision) Options, 401(K) with Guaranteed Match!

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Join a Company that LOVES their Associates! Guest Services Manager Opportunity with Amazing Benefits and Advancement Options. Apply Today!
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Who this job will appeal to

A Guest Service leader seeking to join a company that LOVES their associates! Someone who loves people and strives to make each guest's stay excellent.

Our Associates Love

  • Amazing opportunities for career advancement across HVMG
  • Flexible full-time and part-time schedules
  • Up to 40% earned wages paid BEFORE payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full Healthcare Benefits (including medical, dental, and vision coverage)
  • 401k Retirement Plan with a guaranteed 4% match and no vesting
  • Hotel and Food and Beverage Discounts and Perks

What you will be doing

The Front Office Manager will be responsible for supporting all aspects of operations, with a focus on Front Desk. They will oversee the Front Office department alongside our Assistant General Manager. Primary focus will be growing and maintaining guest satisfaction, ensuring implementation of brand service strategies, and employee training and development. As a department head, they will participate in leadership meetings and relay information in their own daily stand up. The Front Office Manager will also be expected to assist with some accounting functions, including Direct Bill Accounts, credit card processing, monthly internal folios. 

Requirements

Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires the ability to perform the following: regularly required to talk, hear and interact with guests. Frequently is required to stand and use hands to finger, handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds and stand for long periods of time.

May be required to work overnights and on-call MOD as needed or required.  Must have open availability.

Education & Experience

Bachelor's degree from a four-year college or university; or equivalent combination of education and experience.

One to two years of related experience and/or training.

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

Publicado 21 De Septiembre De 2024

AC Hotel Durham

Our Hotel

Our hotel offers a unique combination of timeless European design and true authentic southern hospitality.  Located adjacent to Duke University and four miles from downtown in Durham, NC, this modern hotel combines European design and Southern hospitality.  As an associate, you will appreciate the central location, stylish work environment, and excellent culture.

Our Guests Love

Number of Rooms: 142
Event Space Square Footage: 350
Dining: AC Kitchen & Lounge
Amenities: AC Fitness and outdoor patio
Points of Interest: Duke University; North Carolina Museum of Life & Science; Durham Bulls

Our Associates Love

  • Amazing opportunities for career advancement across HVMG
  • Flexible full-time and part-time schedules
  • Up to 40% earned wages paid BEFORE payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full Healthcare Benefits (including medical, dental, and vision coverage)
  • 401k Retirement Plan with a guaranteed 4% match and no vesting
  • Hotel and Food & Beverage Discounts and Perks

Careers at HVMG

HVMG is a successful and experienced hotel management company. Over the 20 years since our founding, we've worked with more than 100 hotels in 23 states, from premium branded properties to independent boutiques and resorts.

We are consistently listed among the top management companies in the hotel business, have won multiple Top Workplace awards, and most importantly, are obsessed with putting our associates first.

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

HVMG participates in the E-Verify program in certain locations, as required by law.

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