Rooms Manager

Description

Embassy Suites Austin Downtown South Congress is searching for a Rooms Manager to lead the day-to-day accounting operations! 

Take in scenic views of the Austin skyline from our downtown hotel, located next to the Congress Avenue Bridge and Lady Bird Lake. The Austin Convention Center, Warehouse District, Sixth Street, and Second Street shops are less than a mile away. Enjoy our indoor pool, free made-to-order breakfast, and complimentary evening reception. The property consists of 262 guest rooms and over 2,300 sq ft of meeting space with 5 meeting rooms.  We are looking for a passionate and driven leader with at least 2 years Front Office and Housekeeping experience. Excellent organizational and leadership skills are a must!  

What will I be doing?

As a Rooms Manager, you would be responsible for overseeing key guest contact departments and their department heads, managers and team members. Specifically, this includes but is not limited to:Direct the activities of key guest contact departments and provides instruction to department managers.Oversee rooms' related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.Manage daily Housekeeping operations to include, but not limited to, maintaining cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices, and meeting spaces. Checks and controls front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Ensure rooms are clean and available to guest in a timely and efficient manner, being a liason between Front Office and Housekeeping. Assist in monitoring and developing team members performance to include but not limited to, providing supervision, conducting evaluations and delivering recognition and reward.  

 Benefits

 Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:Access to your pay when you need it through DailyPayMental Health ResourcesBest-in-Class Paid Time Off (PTO)  Go Hilton travel discount program Supportive parental leaveMatching 401(k)Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discountDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Career growth and development 

Requirements

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!