Accommodation Attendant

Description

What will I be doing?

As an Accommodation Attendant in the Human Resources department, your primary responsibility is to ensure the cleanliness and maintenance of team member apartments. You will play a crucial role in creating a welcoming and hygienic living environment for our team members. In addition to housekeeping duties, you will also oversee team member onboarding and offboarding processes, manage pest control measures, and handle various administrative tasks related to accommodations. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Clean accommodation rooms & apartments after offboarding and as required.
• Address specific maintenance & cleanliness issues promptly to maintain high standards.
• Facilitate the onboarding process for new team members, ensuring that their apartments are ready for occupancy.
• Perform regular and thorough inspections of team member apartments according to established cleanliness standards & policies.
• Conduct apartment inspections during team member offboarding, collecting keys, and ensuring a smooth transition for departing team members.
• Report to HRD to coordinate accommodation availability for new hires and departing team members.
• Implement and manage pest control measures to prevent and address pest issues in team member apartments.
• Coordinate with external pest control services to conduct regular inspections and treatments, ensuring a pest-free living environment.
• Educate team members on best practices for preventing and reporting pest issues.
• Maintain accurate records of apartment assignments, cleaning schedules, and occupancy status.
• Collaborate with HR and other departments to coordinate accommodation needs for team members.
• Assist in the development and implementation of accommodation policies and procedures.
• Comply with hotel security, fire regulations, and all health and safety legislation

Requirements

What are we looking for?

An Accommodation Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Experience in apartment cleaning, housekeeping, or a related field.
• Good communication skills
• Strong organizational and multitasking skills.
• Positive attitude
• Excellent grooming standards
• Ability to work on their own or in teams
• Flexible and reliable

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hotel experience
• Experience in a similar position

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company