Security Manager - Bartlesville

This position is responsible for ensuring the security and safety of guests, employees and company assets. It oversees the effective and efficient management of Security Department operations, including but not limited to: providing leadership to assigned staff, ensuring effective internal and external communications, exercising appropriate judgment and decision making skills, and ensuring that all departmental operations are monitored. Also ensures effective tactical and strategic budget development and implementation; interfaces with other departmental and operations personnel to communicate and/or coordinate with those individuals in order to enhance overall company profits and to inform them on issues related to the security department.

MINIMUM QUALIFICATIONS:

• Must be at least 21 years of age.
• Bachelors degree in Business Administration or substantially related area from a four-year college or university plus at least one (1) year of progressively responsible leadership experience; or five (5) years progressively responsible experience within specific area of responsibility; or three (3) years of supervisory experience within the casino gaming industry in an equivalent area of responsibility.
• Prior supervisory experience is required.
• A Masters degree is preferred.
• Prior experience in law enforcement, military or civilian security services is helpful.
• CLEET Security Officer certification or equivalent required (within 6 months of hire) or certification of completion from a full-time or reserve police academy.
• Armed Security Certification, CPR/AED/First Aid Certified is preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Drivers License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

GUEST SERVICES

• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.

DEPARTMENT OPERATIONS

• Recommends to senior management all aspects of the operations concerning safety and security issues.
• Supervise all investigations conducted by security personnel.
• Oversee safeguarding of assets transported to and from all casino departments.
• Oversee safeguarding of assets inside and outside of the casino on property.
• Oversee the selection and ensures the training of all armed security officers by a certified firearms instructor.
• Assures that all armed officers meet or exceed the minimum State and Tribal standards for armed security.
• Schedules and ensures bi-annual firearms training and policy review is conducted.
• Ensures all security personnel are qualified with all less lethal equipment.
• Oversees control, maintenance, and reporting requirements for control of sensitive keys and key boxes.
• Oversees Security Control Room.
• Ensures time records are accurate for hourly employees and updates attendance records.

REGULATORY COMPLIANCE

• Monitors all relevant activities of the department, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by department personnel.
• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
• Ensures assigned staff is aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary.
• Responsible for the detainment for probable cause of persons that may be involved in illegal acts for the purpose of notifying law enforcement or commission authorities in compliance with the laws and regulations which prohibit cheating or swindling in gaming.

BUSINESS GROWTH/DEVELOPMENT

• Ensures assigned staff accurately prepare detailed daily, weekly, and monthly operating reports as needed.
• Continuously analyzes operations and recommends improvement, and effectively relates ideas for improvements, as well as soliciting employee input.

ORGANIZATIONAL GROWTH/DEVELOPMENT

Leadership

• Provides support and leadership direction to individuals directly reporting to this position in accordance with the organizational chart.
• Ensures appropriate number of qualified employees are recruited for and retained to ensure services offered exceed the expectations of external and internal guests as well as regulatory requirements.
• Responsible for the selection, training, and performance evaluation of all assigned staff. May recognize, reward, discipline, promote, and/or terminate employees within the area of responsibility, as necessary, and in accordance with authority.
• Visits work spaces, break areas and other work shifts in order to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation.
• Ensures departmental staff are aware of standards and expectations through publicity around their enforcement and effectively communicates consequences for not maintaining expected standards.
• Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment.
• Develops and implements staffing plans, training policies, and procedures designed to enhance departmental operations and guest service standards while maintaining fiscal responsibility.
• Develops and implements staff development plans for those employees who display the necessary skills, motivation and attitude to grow within the company.

Judgment/Decision-making

• Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using data and information from experience.
• Investigates, evaluates information, and makes final decisions regarding departmental operational matters, guest/employee disputes and/or employee disciplinary actions in accordance with authority and ensures those decisions are in compliance with applicable laws, rules, regulations and established controls.
• Continually evaluates means and methods of departmental operations to ensure maximum efficiency. Implements timely corrective action as necessary to ensure achievement of objectives.

COMMUNICATION

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees.
• On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.
• Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvement are effectively relayed to management.
• Facilitates the flow of information throughout the department by presiding over scheduled meetings with the members of the departmental team as required.
• Maintain a strong relationship with local law enforcement and peers at other casinos for enhanced communication and cooperation.
• Effectively relates ideas for improvements, as well as soliciting employee input, both inside and outside the department.

SYSTEMS

• Develops and submits for approval annual departmental operating budget and justification assessments.
• Monitors and ensures expenses remain within operational projections or approves variances as may be necessary to ensure departmental services are maintained or enhanced.
• Creates and adjusts performance standards, measures and changes in procedures for increased efficiency, and internal/external guest service.
• Provides timely and accurate analysis of departmental related statistics, analytical reports, and related operating expenses that will ensure the department functions in an effective, efficient, and profitable manner.
• Performs all other related and compatible duties as assigned.

EMPLOYMENT AUTHORIZATION, WORK CARDS

Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Osage Nation. CLEET training certificates required (within 6 months of hire). It is the responsibility of the employee to have all appropriate document(s) current and valid at all times.

• Osage Nation Gaming License
• Valid Drivers License
• CLEET Certification (within 6 months of hire) or certification of completion from a full-time or reserve police academy
• Alcohol Compliance Education Test Passage

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must be able to lift at least 20 lbs and push, pull, or drag up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Employee must be able to stand for long periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee is regularly exposed to fumes or airborne particles, including second-hand environmental smoke. The employee is regularly exposed to outside weather conditions. The noise level in the work environment is moderate to high. The employee is occasionally exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.