Front Desk Supervisor

BASIC FUNCTION: The Front Office Supervisor is to oversee the operation of the Front Office ensuring the highest levels of guest service. The Supervisor settles guest problems and is empowered to act in the absence of a manager.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

•  High school graduate or equivalent.
•  Two years of college preferred.
•  Two years experience in front desk or reservations.
•  One-year supervisory experience
•  Computer proficiency.
•  Advanced knowledge of Front Office computer systems including the ability to solve basic system related problems.
  
  

ESSENTIAL FUNCTIONS:

1. Ensure exceptional guest service is delivered at the front desk.

2. Complete morning and evening Front Office reports.

3. Resolve guest problems expediently and in a professional manner.

4. Monitor fluctuations in occupancy and daily transportation manifests and change the schedule accordingly.

5. Ensure group rooming lists are accurate and to coordinate any special group requests.

6. Direct the efforts of the Front Office Employees, delegating work in a fair and equitable manner.

7. Assist in the training and motivating of Front Office Employees.

8. Attend required meetings as a representative of the Front Office.

9. Solve basic computer problems.

10. Perform additional duties as requested by the Front Office Manager.

MARGINAL FUNCTIONS:

1. Acts as front of the house Manager on Duty in the absence of a Manager on Duty.

2. Assists other departments as required.

ENVIRONMENT: Office setting with a desk, chairs, computers, and file cabinets. Overhead fluorescent lighting and comfortable ventilation.

Availability: Full time

Hilton experience a plus.