Food & Beverage Outlets Supervisor

Description

The Food and Beverage Outlet Supervisor will be responsible for assisting management in the direction and administration of all the restaurants/outlets within the hotel or as directed by the Senior Restaurant Manager in an effort to ensure proper guests service as well as financial profitability.

What will I be doing?

As a F&B Outlet Supervisor, you would be responsible for assisting management in the direction and administration of all the restaurants/outlets within the hotel or as directed by the Senior Restaurant Manager in an effort to ensure proper guests service as well as financial profitability with those outlets. Specifically, you would be responsible for performing the following tasks to the highest standard:

• Learning how to manage all three F&B outlets to include supervising an assigned shift, assigning daily side work, learning each job function in case of coverage issues, and informing and training team members in all restaurant activities and operations.
• Monitor, observe and assist in evaluating team member performance including. recommendations for disciplinary actions against such team members.
• Support and assist team members in guest inquiries, requests, and resolving guest complaints.
• Monitor food and beverage product quality before it gets eaten or drunk by our customers.
• Ensure compliance with health, safety, sanitation, alcohol awareness including Hilton’s EcoSure program.
• Help ensure compliance with Hilton’s quality assurance standards.
• Assist in monitoring inventory pars in whoever outlet you are in during shift.

Requirements

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!