General Manager

Welcome to Coastal Hospitality Associates, LLC! 

If you are seeking to join a GREAT company that TRULY CARES about YOU-join our company today! We are seeking an experienced General Manager for our Fairfield Inn and Suites on the Virginia Beach Oceanfront. If you are seeking to grow your career in hospitality, then please apply immediately for consideration.

We are inviting candidates with strong hospitality operations experience, excellent leadership skills and unquestionable integrity to apply for our General Manager position to lead our team. The Coastal Hospitality General Manager is responsible for all aspects of the hotel to include: daily oversight of hotel operations; sales and marketing efforts; revenue maximization; profitability; Brand standards; guest satisfaction and associate relations.

How You'll Be Rewarded: In exchange for your talent, you will be eligible for our comprehensive benefit package that includes:

• A chance to learn something new every day in a fun, friendly work environment!
• Health Benefits; Medical, Dental and Vision
• Paid Time Off
• Employee Assistance Program
• Company Paid Short Term Disability, Life Insurance and Accidental Death
• Affordable and Optional Long Term Disability and Supplemental Life Insurance
• Company Matched 401K
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• Legal Resources
• Associate Travel Discounts per Brand Guidelines

What You Will Bring To This Role:

• Work with Corporate Sales team and Complex Director of Sales on selling strategies and identifying key accounts
• Participate in Sales calls
• Utilize Marriott and Corporate tools and strategies to increase revenue opportunities
• Participate in monthly Sales Review meetings
• Be knowledgeable in reading and interpreting all Sales reports
• Prepare forecasts and budgets
• 
  Manage property expenses related to rooms, housekeeping, engineering and miscellaneous guest items
• Monitor and manage labor expenses
• Work with Corporate accounting team on finalization of P&L reports, AP and AR items
• Measure, analyze and report property performance
• Work with Marriott "Revenue for Hire" partner
• Collaborate on rate strategies to maximize occupancy and revenues
• Manage and balance inventories
• Make adjustments based on market conditions
• Champion all Marriott Brand initiatives and brand standards
• Ensure service standards and IHG service tools are fully implemented
• Manage the day to day performance of all Associates
• Project leader for all hotel capital improvements. Collaborate with corporate VP of Construction on Capital projects.
• Prepare for QA audits
• Communicate with hotel ownership on all matters of importance
• Champion all guest relations activities. Respond in a timely fashion to all guest concerns.
• Partner with the property HR Manager to recruit, hire, coach and train all new associates.
• Facilitate the performance review process
• Champion all Marriott and Corporate sponsored training initiatives
• Maintain a positive workplace by developing associates for career growth
• When necessary, coach and counsel associates following Company guidelines
• Ability to effectively communicate with individuals, some of whom require a great deal of patience and tact

MINIMUM QUALIFICATIONS

• Three (3) years of Executive Committee or Department Head experience in a hotel
• Previous experience as a Director of Operations, Assistant General Manager or General Manager
• Experienced in forecasting and budgeting
• Experienced user of Microsoft Word, Excel and Outlook
• Excellent use of the English language to communicate with guests, Associates and hotel ownership both verbally and in writing

PREFERRED QUALIFICATIONS

• Four year college degree
• Marriott Brand experience
• Knowledgeable in recruiting tools and practices, to include Affirmative Action guidelines
• Familiarity with seasonal demand markets

PHYSICAL REQUIREMENTS OF THE JOB

• Ability to walk around facility (indoors and outdoors) to inspect property
• Near and far vision to conduct visual inspections of hotel rooms, public areas and exterior areas of the property
• Ability to bend, stoop, reach overhead, push and pull up to 100 lbs

Candidates must be available to work a varied schedule to include days, nights, weekends and holidays. EOE AA/Veteran/Disabled