Recreation Supervisor

Description

A Recreation Supervisor is responsible for effective supervision of the Hotel / Recreation facilities Distribute Pool towels to pool and gym guests and provide them with a warm and sincere welcome. 

What will I be doing?

As a Recreation Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Recreation Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Distribute, delegate and direct workload to ensure maximum productivity and customer satisfaction with minimum outlay of expenses in terms of labour and material. Monitor and evaluated team member performance.
• Maintaining and supervising pool and beach. Ensuring items are stocked, inventory is checked and maintained
• Plan and monitor activities to ensure compliance with quality assurance standards
• Select and train Recreation team members in proper work procedures and techniques
• Assists in dealing with guest needs, emergencies and/or extra services for guests
• Communicate effectively to conduct staff and departmental meetings
• Attend various other related meetings to obtain and disseminate pertinent information
• Preparing of annual budgets and monthly forecasts alongside Head of the Department

Requirements

What are we looking for?

A Recreation Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Experience working in the spa industry
• Relevant qualifications for the role
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for customer service
• Relevant qualifications

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!