Front Desk Team Leader

Description

Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!

Why you’ll love working for Hilton!

• Access to the world’s best Team Member Travel Program with highly discounted rates
• Discounts of up to 25-50% on products and services in participating Hilton outlets
• Comprehensive training and support for your new role
• Access to Hilton University training, offering more than 3000 learning programs
• Extensive range of career development opportunities

What will you be doing?

Leading the way with your passion for Hospitality and Customer Service you will be responsible for mentoring and coaching the team of Front Office Agents. In this role you will be responsible for:

• Supervising Front Desk operations and training and developing Team Members
• Welcoming and fulfilling the check-in process for Guests and group arrivals
• Completing the check-out process for departing guests using the hotel systems
• Managing effectively and efficiently, guest requests, inquiries, and complaints
• Maintaining current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Maximizing sales revenues through up selling and marketing programs

Requirements

What are we looking for?

• Excellent personal presentation and communication skills
• Demonstrated experience within hospitality, retail, or fast food leading a team or strong experience in a Front Desk role
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Computer literate and able to navigate through Company systems
• At least a minimum of 1 year in a similar role

Travel the world and grow your career with Hilton!