Guest Service Agent
The Envoy Hotel, Autograph Collection
70 Sleeper Street
Boston,
MA
02210
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
The Envoy Hotel, Autograph Collection
Our Hotel
A pioneer in the newly emerging Innovation District, the 136 room, AAA Four-Diamond rated Envoy Hotel’s bold interiors and easy style are set in contrast to the city’s New England traditions, yet right at home in its wunderkind neighborhood. Rooms and suites are oriented to the water, and have a quintessentially urban view, providing a uniquely efficient and comfortable roost with carefully considered custom details, bits of surprise and pops of color. Outlook Kitchen aims to serve neighbors and guests alike—an instant favorite as much for its local fare as for its water-view vantage point and well-hewn cocktail culture. Six floors up, the scene and the smooth interface at the Lookout Rooftop is both stunning and chill, a beacon for the new frontier.
