Night Manager

Description

A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours.

What will I be doing?

As a Night Manager, you're the first point of contact for any general management related queries that arise outside normal operating hours. The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:

• Be visible in the hotel lobby and other public areas
• Represent the General Manager and other Senior Managers in their absence
• Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
• Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution
• Ensure that all Guest complaints are managed promptly and completely
• Support the Night Auditor with all Front Desk and accounting related duties
• Produce nightly reports, as required
• Inform other departments of Guest special requests, including early/late departures and room changes
• Maintain awareness of all hotel areas

Requirements

What are we looking for?

A Night Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Have a degree, diploma, or formal certification in Hotel Management or equivalent
• A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors
• Current and demonstrated knowledge of health and safety and security procedures
• Calm, efficient, and able to work well under pressure
• Excellent inter-personal and communication skills

What will it be like to join the Hilton Sydney team?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce that represents many different cultures, backgrounds and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining Australia's award-winning #2 Great Place to Work culture means:

• A laundered uniform provided to you
• Free team member meals served fresh daily
• 100 discounted travel nights per year for you, your friends or family to enjoy at any of our 7000 hotels located in 122 countries and territories around the world
• Food & Beverage discounts so you don’t just stay when you travel but also enjoy dining experiences
• Flexibility so you can Thrive and make space for what matters most
• Working alongside an experienced and dynamic leadership team in our hallmark property, this role provides an exceptional opportunity for growth and Hilton career progression