Assistant General Manager

Description

The Courtyard Old Town Wichita is seeking an experienced hotel Assistant General Manager to support a very high performing team at this busy and highly rated property. In this role, the Assistant General Manager creates and maintains a customer-driven hotel with a member-keeping vision that inspires the associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Excellent compensation package
• Operational incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

Role Overview:

As the hotel Assistant General Manager, you will be the heartbeat of our hotel, orchestrating the seamless operation of all departments including Front Desk, Housekeeping, Maintenance, and F&B. Your leadership will ensure unparalleled comfort, service, and quality for our guests.

Essential Job Functions:

• Foster a high-standard environment of comfort, service, and quality for guests.
• Boost guest satisfaction by actively supporting all departments.
• Promote teamwork and enhance interdepartmental cooperation.
• Maintain accurate payroll and employee records; conduct timely and fair performance reviews.
• Ensure strict adherence to banking procedures for timely collections.
• Manage Accounts Receivable, City Ledger, and Guest Ledger efficiently.
• Provide comprehensive training to all staff members.
• Serve as Manager on Duty as designated by the General Manager.
• Drive positive financial performance through cost control and P&L analysis.
• Engage in active revenue management strategies.
• Perform other duties as assigned.

Required Skills and Abilities:

• Minimum of 3 years Assistant General Manager and/or Director of Operations is required.
• Marriott experience is required.
• Proficiency in reporting and hotel accounting procedures is required.
• Exceptional verbal, comprehension, listening, and problem-solving skills.
• Strong interpersonal and time management abilities.
• Adaptability to various situations.
• Outstanding guest relation capabilities.

If you are a dynamic leader with a passion for hospitality and a track record of success, we invite you to apply for this exceptional opportunity.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)