Front Office Manager (Overnight)

Description

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the highly anticipated billion-dollar project, The Grand LA, this will be the 7^th Conrad Hotel in the U.S. and the 1^st in California.

Located in the most exciting state-of-the-art development to come to DTLA, this luxurious 28-story hotel will have over 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, 12,000 square feet of event space, and 4 food and beverage outlets. This includes a signature restaurant, outdoor restaurant, lobby bar, and in-room diningall in partnership with Chef Jose Andres' award-wining restaurant group, ThinkFoodGroup.

The Grand LA combines lifestyle, arts, and culture to provide a truly unique experience in Los Angeles. It is at the epicenter of downtown LA’s cultural corridor across from the Walt Disney Concert Hall with two towers, a 45-story residential and 28-story hotel, and more than 176,000 square feet of retail space anchored by chef-driven restaurants and a collection of shops, entertainment, and hospitality.

Want to get an inside look? Take a virtual tour.

In this role as the Night Manager you will be responsible for directing and overseeing all hotel operations during the night shift to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. 

The ideal candidate will have a minimum of (2) years of supervisory experience. A minimum of (2) years of experience in front desk and/or guest relations experience is required. Management experience preferred. Luxury experience in Hotel industry preferred. Previous housekeeping supervisory experience preferred. A high school diploma or equivalent is required, a 2 or 4 year college degree is preferred. Hilton background including systems knowledge is preferred. Previous experience with emergencies helpful. CPR certification and/or First Aid Training is preferred. Ability to obtain any government required license or certificate. Able to operate office machines and proficient in Microsoft applications is a requirement.

What will I be doing?

• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and reward
• Exercises full hotel authority in the absence of the General Manager during the night shift. Serves as Manager-On-Duty to ensure effective interdepartmental operations and to address and resolve guest and team member questions or issues. Ensures total guest satisfaction and safety.
• Tours hotel interior and exterior to ensure quality appearance, cleanliness, and lighting. Reports any deficiencies and safety hazards to the engineer on duty. Follows up to ensure deficiencies have been addressed and/or corrected.
• Oversees the preparation of daily summary reports for distribution to various hotel departments on the day's business activities.
• Talks and interacts with guests to help ensure a relaxing and entertaining environment within hotel.
• Handles guest relocations whenever necessary.
• Other duties and project management as assigned.
• Addresses concerns and reviews the status of over-night operations and issues with Department Heads and General Manager to ensure quality and continuity in operations.
• Manages any emergencies that arise during the night shift.
• Supervises and trains night Guest Services Agents to ensure guests are satisfied with their stay and reports are accurately completed. Maintains overall supervision of all night shift team members.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay Medical Insurance Coverage – for you and your familyMental Health Resources Best-in-Class Paid Time Off (PTO)   Go Hilton travel discount program  Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Career growth and development  Team Member Resource Groups Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The annual salary range for this role is $72,000 - $78,000 and is based on applicable and specialized experience and location.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.