2025 Global Distribution Placement

Description

We are thrilled to share this fantastic opportunity for three interns to join our Global Distribution team on a 12-month placement with the Operations Team, Strategy & Planning Team and Distribution Services Team. These placements are ideally suited to students currently undertaking a bachelor’s or master’s degree who are looking to gain an understanding of online third-party distribution of hotel rates, inventory on a global scale and a passion for data analysis. 

From day one, our placement students are fully integrated into Team Hilton and are involved in different aspects of the business. Our placements offer vast exposure and opportunities, such as the opportunity to network with senior executives, involvement in regional conferences and for some, international travel.   

Based in our EMEA headquarters, Watford, you will be part of a cohort of 40 Interns and take part in regular connect meetings, short assignments and feedback sessions designed to support your development. You will benefit from a subsidised restaurant, a games area and a free in-house gym.  

The Opportunities 

We have a variety of placements available across three of our Distribution sub teams. If successful throughout the initial application stages, you will be invited to an interview for one of the below 12-month placements, which will be confirmed prior to the interview.  

Here’s a bit about what each team does:  

Global Distribution Operations Placement  

As the Global Distribution Operations Intern, you will support the Director of Third-Party Implementations & Operations as well as the Operations team in providing support to over 200 online third parties as well as Hilton’s 7,000 properties that these channels distribute real-time rates and inventory from to their end consumers. This is a unique opportunity for an intern to gain valuable experience in a global environment that touches many other departments/ within the company, understand the complex distribution landscape in hospitality and contribute to the various distribution initiatives which generate millions of dollars annually.   

Activities will include:  

• Reviewing, responding to and escalating support tickets received from properties and channels (inbox support).  
• Cross-collaboration with other teams across Hilton including IT, Revenue Management and Sales to support special projects and help with timely/efficient issue resolution.  
• Proactively audit and analyse Special Rate Plans (SRPs) and accounts across all distribution channels for potential issues.  
• Create, maintain, and communicate hotel-level operations guides, initiatives and training material including regular review for content relevancy.  
• Supporting the development of presentations, messaging documents, and other communication materials for internal and external audiences based on the leader's needs.   
• Assist with special projects as they arise to help improve processes and efficiency within the Global Distribution Operations team, documenting, communicating and providing training on the new processes.    

Global Distribution Commercial Strategy Placement 

As the Global Distribution Strategy & Planning Intern, you will support the Strategy & Planning team managing relationships with our connected third-party channels. This is a unique opportunity for an intern to gain valuable experience in a global environment and gain a depth of knowledge of the complex distribution landscape in hospitality.  You will be involved in the execution of marketing activities, development of internal training material, hosting workshops, account managing channels, the development of new channels and a variety of related projects to optimise distribution.   

Activities will include:  

• Developing business cases for newly identified channels for connectivity and identifying demand opportunities.   
• Collaborate with other internal Global Distribution functions as well as other departments within Hilton, including; Revenue Management, Pricing, Sales, Rate Loading, Marketing & eCommerce and IT.   
• Work alongside the Global Distribution Implementation Team on new channel activations to meet the demand identified from the original business case.   
• Conduct business reviews with channels and identify areas of opportunity to optimise performance and support commercial teams in driving demand for any need markets.   
• Lead projects on a regional or global level to optimise and enhance property performance on connected channels.   
• Work with various internal and external stakeholders to develop and implement marketing plans to support any promotional activity.   
• Supporting the development of presentations, messaging documents, and other communication materials for internal and external audiences based on the leader's needs.   

Distribution Services Placement 

Distribution Services centrally manages the automated process that calculates and disburses travel agent, meeting planner and third-party online compensation globally.  Our team is committed to supporting Hilton’s Global Sales Organization in maintaining relationships and agreements with travel planners across the globe and reducing the administrative burden on hotel teams, speed payment and grow preference with third party intermediaries.   

Activities will include:  

• Delivering the monthly reconciliation review and reporting to important business partners, communicating with all stakeholders to ensure that all reconciliation reports are completed accurately and within set deadlines.  
• Identifying data issues and engaging with corporate functions and hotels to implement corrective actions and improve operational performance.  
• Performing any other reconciliation, analysis, database updates and inquiry-related duties as directed.  
• Maintaining weekly updates on international hotels’ distribution list and communicating with hotels.  
• Attending departmental meetings pertinent to work assignments.  
• Participating in onboarding of new business partners and in design of reconciliation review process to best support their needs.  
• Creating documentation of end-to-end reconciliation process, and quality control checks, and cross-training other team members within the department.  
• Supporting team members within the Inquiry Team when demand is high by sharing workload and taking the lead with resolving more complex issues.  
• Assisting in creating monthly and quarterly business reviews and producing ad-hoc presentations.  
• Managing annual renewal of central commission invoicing program for UK travel agents, communicating renewal timelines with vendor and UK travel agencies, monitoring for missing and incorrect registration, and following up on any registration queries.  
• Identifying corrective actions to address data issues with hotels and travel agencies.  

Why choose us?

Embarking on our year in industry programme is a transformative journey, encompassing a structured framework of learning and development activities. Here's what you can look forward to:   

• Learning and Development: Interns have access to Hilton University to enhance their skills and contribute meaningfully to ongoing projects.  
• Networking: Our interns can connect with professionals across the business, paving the way for valuable relationships.  
• Feedback and Growth: Regular evaluations and feedback sessions will ensure our interns receive guidance and an opportunity to continually improve.   
• Cross-Exposure: Opportunity to gain insight into another function.  
• Hilton Perks: Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.  
• Salary & Benefits: £24,000 Gross PA & private healthcare. 

What are we looking for? 

• First and foremost, Hilton is a hospitality company, and we are looking for individuals with a strong sense of alignment to our culture and values. 
• Must be a current Bachelor’s or Master’s student with a required 12-month year in industry placement as part of your degree, preferably studying towards a degree in Business Administration, Hospitality Management, or similar. 
• Must be able to start on the 7th of July 2025, to work full-time for a 12-month duration.   
• Must be eligible to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university to be eligible to undertake a placement here.  
• Must be fluent in English (speaking, reading, and writing). 
• Ability to work independently and in a team environment.  
• Strong organisational skills and attention to detail.  
• Must be proficient in Microsoft Office – in particular, MS Word, MS Powerpoint and MS Excel. 
• Ability to adapt to change and work in a fast-paced environment.  
• A positive attitude and willingness to learn.  

What is it like working for Hilton?  

Hilton is one of the world's largest and fastest-growing hospitality companies, with 24 distinct brands and over 8,000 locations. 

We have recently been ranked by our employees as #1 World's Best Workplace awarded by Great Place to Work & Fortune.   

We value and celebrate our team members diversities and individualism and foster a culture of belonging across our organisation. Joining Hilton will give you the opportunity to contribute to our rich culture and give back to the community. Our Team Member Resource Groups in UK focus on Abilities, Generations, Pride, Women’s and Ethnic representation. You can find details on our Culture page.  

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role. Please contact us to request accommodation.   

CORPORATE PLACEMENTS (hilton.com)

Selection Process

Please apply now, applications close on Sunday 3rd November 2024. We receive a volume of applications, therefore please bear with us whilst we process your application as we want to ensure that each applicant is given the consideration that they deserve.   

If successful in your application, you may be invited to complete a digital one-way video interview and an online assessment, this allows us to learn more about you and whether this placement might be a great fit! So please do look out for our email updates and we encourage you to complete each next step as soon as possible. The EMEA Graduate Recruitment Team will then contact you and inform you of your outcome.  

Good luck, we are looking forward to meeting you!