2025 Sales Placement

Description

We are thrilled to share this fantastic opportunity for three high-calibre students to join our Commercial department on a 12-month placement. This placement is ideally suited to a student currently undertaking a bachelor’s or master’s degree with a required 12-month year in industry placement as part of your degree.   

From day one, our placement students are fully integrated into Team Hilton and are involved in different aspects of the business. Our placements offer vast exposure and opportunities, such as the opportunity to network with senior executives, involvement in regional conferences and for some, international travel. 

Based in our EMEA headquarters, Watford, you will be part of a cohort of 40 Interns and take part in regular connect meetings, short assignments and feedback sessions designed to support your development. You will benefit from a subsidised restaurant, a games area and a free in-house gym.  

The Opportunity

You will play an active role in our continued success by contributing to the delivery of key objectives, as well as having ownership of your own project-based initiatives.  

We have two placements in our Hilton Worldwide Sales Team and one in our Sales Enablement Team. If successful throughout the initial application stages, you will be invited to an interview for one of the below 12-month placements, which will be confirmed prior to the interview.   

Here’s a bit about the teams and the opportunities you could get involved in!      

Hilton Worldwide Sales Placement 

As the Hilton Worldwide Sales intern, you will support the various specialist teams that support Hilton’s most important corporate, meetings and events, leisure, entertainment, and airline clients based in this region.   

You will be involved with a wide range of activities supporting our team including meetings, events, and leisure group enquiries from key clients for our hotels globally, providing management reports, maintaining and updating customer records, working on presentations, newsletters and social media. You will provide administrative and system inputting (Salesforce) support in the management of group opportunities from the managed portfolio of accounts.    

The purpose of the placement is to support with the management of group, and transient opportunities received from a portfolio of Hilton Worldwide Sales managed accounts, who are looking to work with Hilton Worldwide properties and destinations. Working under the direction and guidance of the Hilton Worldwide Sales team, the primary focus of this role is to provide administrative and system inputting support to the Hilton Worldwide Sales team, which in turn will increase the productivity of existing relationships both at a customer and hotel level.      

Activities will include:  

• Developing awareness of key regions, hotels, key agents and clients.     
• Prioritising workload to ensure deadlines are adhered to and exceeded.     
• Efficiently inputting group opportunities into Salesforce in line with best practices and timelines.  
• Follow all guidelines and best practices as set out by the line manager of Hilton Worldwide Sales and by Governance & Support for Salesforce.     
• Highlight any technical challenges as they arise.     
• Highlight and follow up on lack of response from hotel(s).     
• Regular discussions with the wider team to assess workload and plan activities accordingly.     
• Enforce policies and procedures to improve overall operations and effectiveness.     
• Ensure proposals and contracts presented negotiated with customers are checked/validated.     
• Support accurate communication of sales promotions and information to relevant people.     
• Coordinate administrative work in terms of reporting of figures and SIP audit and appeals.     
• Understanding of Hilton Worldwide Sales terminology, Salesforce terminology and of the process flow of an opportunity.   

Additional supportive activities may include:     

• Comply with all policies, systems and procedures as laid down by the HWS line manager.   
• Taking on other tasks in addition of the ones stated, in a reasonable framework.     
• Additional supportive functions as appropriate.     
• Participating in industry events and representing Hilton Worldwide at trade fairs and workshops, agreed by the line manager.     
• Updating manuals department-related documents.     
• Contributing to the development and performance of the team.     
• Supporting training for new team members – if applicable.  

Sales Enablement Team Placement  

As the Executive Sales Enablement intern, you will be working with the Sales Enablement Centre of Excellence Team in supporting the managed hotel commercial teams in driving Commercial performance and supporting their personal development across EMEA.  

You will be ensuring clear communication plans are actioned to deadline and key distribution lists and platforms are up to date with accurate and relevant assets. You will be integral in ensuring that communication tools are creative, engaging and meet deadlines. You will also be managing some key sales support projects through the year and will also have the opportunity to support the team in delivering national and potentially international events to deliver messages, initiatives and training to the hotel commercial teams.  

Activities aligned to improving performance through sales tools and content:  

• Supports the management of internal platforms and communication outlets and lists.   
• Develop, support and deliver assets and tools to enable property Sales and GM&E Team members optimize their performance and development.   
• Supports customer engagement opportunities, how hotels deliver and position their hotels with internal partners such as HWS and external customers such as Proposal formats.   
• Supports performance analysis and reporting for regional and hotel level commercial teams: must have strong excel skills (pivot tables, importing data, creating formulas, formatting).   
• Coordinates and may conduct mystery shopper enquiries to monitor enquiry handling performance.   
• Supports the creation and distribution of original content: video editing, advanced PowerPoint skills (designs, tables, charts), follows social media trends and platform capabilities.   
• Activities aligned to improving performance through optimized planning.  
• Maintains content of internal intranet (The Lobby) for the Centre of Excellence Sales Operations Team, supporting the delivery of relevant and engaging assets.   
• Maintains a calendar of activities of communication and activation for EMEA Sales and GM&E initiatives.   
• Maintains, manages and activates the use of key Distribution lists.   
• Cross-Functional Priorities  
• Liaises with key partners across other functions such as BPS, Training, Marketing, Regional Commercial Support and Sales Leaders and ensuring projects are aligned and relevant.  
• Key opportunities to network and gain understanding of multiple departments across Hilton due to the nature of what the Sales Enablement team supports. For example: operations, hotel and regional sales teams, HWS, marketing, analytics, learning and development, Brand Performance and many more. 

Why choose us?

Embarking on our year in industry programme is a transformative journey, encompassing a structured framework of learning and development activities. Here's what you can look forward to:   

• Learning and Development: Interns have access to Hilton University to enhance their skills and contribute meaningfully to ongoing projects.  
• Networking: Our interns can connect with professionals across the business, paving the way for valuable relationships.  
• Feedback and Growth: Regular evaluations and feedback sessions will ensure our interns receive guidance and an opportunity to continually improve.   
• Cross-Exposure: Opportunity to gain insight into another function.  
• Hilton Perks: Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.  
• Salary & Benefits: £24,000 Gross PA & private healthcare. 

What are we looking for?

• First and foremost, Hilton is a hospitality company, and we are looking for individuals with a strong sense of alignment to our culture and values. 
• Must be a current Bachelor’s or Master’s student with a required 12-month year in industry placement as part of your degree, Hospitality or Business Management related degrees are preferred but not essential.   
• Must be able to start on the 7th of July 2025, to work full-time for a 12-month duration.   
• Must be eligible to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university to be eligible to undertake a placement here.   
• Must be fluent in English (speaking, reading and writing). 
• The ideal candidate will have at least an interest in hotel/hospitality industry if not relevant to your degree or any work experience you might have. 
• Excellent verbal and written communication skills, and presentation skills.  
• Exceptionally organised and comfortable prioritising and working to deadlines.  
• Effective planning & project management skills and capabilities.  
• General commercial awareness and understanding or drivers of commercial performance.  
• Strong communication skills: presentations, written and public speaking.  
• Flexible with the ability to travel, if required (c. Maximum 10% travel).  

What is it like working for Hilton?

Hilton is one of the world's largest and fastest-growing hospitality companies, with 24 distinct brands and over 8,000 locations. 

We have recently been ranked by our employees as #1 World's Best Workplace awarded by Great Place to Work & Fortune.   

We value and celebrate our team members diversities and individualism and foster a culture of belonging across our organisation. Joining Hilton will give you the opportunity to contribute to our rich culture and give back to the community. Our Team Member Resource Groups in UK focus on Abilities, Generations, Pride, Women’s and Ethnic representation. You can find details on our Culture page.  

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role. Please contact us to request accommodation. 

CORPORATE PLACEMENTS (hilton.com)

Selection Process   

Please apply now, applications close on Sunday 3rd November 2024. We receive a volume of applications, therefore please bear with us whilst we process your application as we want to ensure that each applicant is given the consideration that they deserve.   

If successful in your application, you may be invited to complete a digital one-way video interview and an online assessment, this allows us to learn more about you and whether this placement might be a great fit! So please do look out for our email updates and we encourage you to complete each next step as soon as possible. The EMEA Graduate Recruitment Team will then contact you and inform you of your outcome.  

Good luck, we are looking forward to meeting you!