Groups, Conference and Events Coordinator

Description

A Groups, Conference and Events Coordinator is responsible for receiving groups, conference and events in the hotel, serving as an intermediary between the customer and the commercial and operational areas. It is the customer contact at the time this arrives at the hotel with your event, working with the hotel to achieve the set goals.

What will I be doing?

As a Groups, Conference and Events Coordinator, you will work following the events that occur in the Hotel from initial contact with the head of the event to prepare contracts for groups and events, until the end of the event and therefore must perform the following tasks with the higher standards:

• Receive groups and events and keep up to date the hotel event output
• Prepare proposals for the groups & events department 
• Draw up contracts for groups and events
• Insert Rooming List in the system, update payment instructions and enter important information relevant to the group
• Negotiate budgets with customers
• Develop events Work Orders in the system with all relevant information
• Conduct instructional groups with all relevant information to the group (number of table, category, price, form of payment, contact the company, special notes, etc.)
• Perform monthly report groups and update closing information groups along with the client invoices
• Interact permanently with the Account Managers, Sales Coordinators, Reservations, Front Desk, Department Parties, Hilton Meetings and Culinary
• Act directly with the guest or client during the stay of groups and events
• Participate in special activities such as secretaries of cocktails, welcome tour groups, etc.
• Execute site inspection of the Hotel
• Ensure that all client requests are answered efficiently and with agility by e-mail and phone 
• Admin related tasks such as commercial team roster and preparing GC&E reports

Requirements

What are we looking for?

A Groups, Conference and Events Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Graduate or Bachelor's in Management, Hospitality and Marketing
• Previous sales groups and events, preferably in Hospitality
• Ability to analyze and manage multiple tasks
• Ability to solve problems quickly and efficiently
• Sense of organization and planning
• Good computer skills including Excel, PowerPoint and Word
• Proactive approach to meet deadlines and objectives

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of Hotel property system
• Relevant degree, in business development or other relevant business field from an academic institution.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!