Food & Beverage Manager

Job Description

Under minimal supervision, F&B Manager is responsible for achieving food, beverage, catering revenue, profit and customer satisfaction goals by directing the entire food and beverage operations. This is a strong focus on Front of House service: bar, banquet, service staff, etc.

Essential Job Responsibilities/Functions:

Participates in the development and implementation of business strategies for the hotel which are aligned with Chartwell’s overall mission, vision values and strategies

• Develops and implements strategies for food and beverage operations, marketing and sales that support achievement of the hotel’s goals.
• Monitors status of strategies regularly and adjusts as appropriate
• Helps develops the annual budget in conjunction with the General Manager
• Develops and implements strategies for food and beverage operations, marketing and sales that support achievement of the hotel’s goals

Achieves revenue goals by developing and managing food & beverage marketing, sales and product strategies

• Analyzes sales and competition on a regular basis and develops strategies to increase market share
• Develops and implements F&B marketing ideas to drive revenue
• Develops and implements menu offerings and pricing based on competition, market trends, costs, etc.

Maximizes profitability by directing Food & Beverage operations 

• Develops and implements Operating procedures and standards that support employees in their effort to deliver outstanding service and teamwork
• Analyzes business results on a regular basis and takes actions to improve results as appropriate
• Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
• Determines appropriate staffing levels for forecasted business and schedules employees accordingly
• Develops annual budget recommendations and implements the approved budget; monitors revenues and costs on a daily basis, taking corrective action when necessary
• Analyzes and controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other Expense Management Systems
• Evaluates food & beverage service quality and service levels regularly and implements strategies to improve areas of concern
• Sets objectives for each department within the F&B Department and supervises the department managers
• Ensures department adheres to all health, hygiene and safety policies

Develops and implements strategies and practices which support employee engagement

• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Uses teamwork to support guests and employees

Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

Job Requirements:

• Excellent verbal, comprehension, listening and problem solving skills
• Interpersonal and time management skills
• Applied advance knowledge of Excel and Word. Must be computer literate
• Possess outstanding organizational skills
• Must be detailed orientated
• Previous food and beverage experience, preferably with hotel experience

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 25 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.