General Manager

Description

About the Opportunity

Are you prepared to take on the role of General Manager, where your every move contributes to the growth and smooth operation of a cohesive and dynamic team? We're in search of a bold and visionary leader with a proven record in luxury hospitality, someone who is ready to elevate the experience at the Waldorf Astoria Beverly Hills to extraordinary heights.

As the General Manager, your expertise and leadership will be instrumental in curating an unparalleled experience for our guests, ensuring they encounter the pinnacle of luxury and hospitality. Your responsibilities will include overseeing daily operations and providing visionary leadership to uphold our unwavering commitment to exceptional service and financial viability.

Join us on this exciting journey, where you'll have the opportunity to lead our outstanding team and make a meaningful impact on the future of our establishment.

About the Property

The Waldorf Astoria is nestled in the heart of iconic Beverly Hills, where our destination offers an unforgettable experience. Guests can enjoy a plethora of activities, from hiking through Runyon Canyon in the Hollywood Hills, marveling at the galaxy atop Griffith Park Observatory, to shopping along the famous Rodeo Drive. After a day of exploration, guests can unwind at our spa, take a refreshing dip in our rooftop pool, or savor Mediterranean flavors at our renowned Espellette restaurant. Relaxation and luxury come together effortlessly, ensuring an exceptional stay for our guests at every turn.

For more information on Waldorf Astoria Beverly Hills, HERE

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

Requirements

What are we looking for?

Basic Qualifications:

• A minimum of 5 years General Manager experience managing a luxury property with $50M or greater revenue.
• Proven track record of developing and executing strategic sales and marketing plans to attract new business and drive revenue growth.
• Strong commercial acumen with proven success in driving revenue.
• Success in managing and maintaining Union partnerships.
• Ability to build and maintain successful ownership relationships and partnerships.
• Extensive experience in Food & Beverage management to ensure high standards of service and operational excellence.

Preferred Qualifications:

• Experience managing a Forbes 5-Star property.
• Familiarity with California labor regulations.
• Deep understanding of the local market.
• Hilton brand experience.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The annual salary range for this role is $285K - $305K and is based on commensurate experience.