Assistant General Manager

We are seeking a guest focused Assistant General Manager who will be responsible for all operating departments and aids the General Manager in the overall hotel operations.

What you will be doing

Essential Functions:  

Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality:

Develop and implement operating procedures and standards that support associates in their effort to deliver exceptional service and teamwork.

Control costs by adhering to standards of operation for forecasting, budgeting, scheduling, payroll control and other expense management systems.

Manage labor costs, food controls, equipment maintenance and training leading to increased profitability.

Maintain the highest standard of services to the guests, including maintenance and cleanliness for the guests’ rooms and associated facilities

Maintain the highest standards of security for hotel guests and associates.

Maintain the highest standards of quality and service in all hotel department(s).

Conduct associate performance evaluations as prescribed and ensure that all associates are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation.

Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under the General Manager’s supervision.

Conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity.

Plan, organize, staff, direct and operate the hotel in the absence of the General Manager, following company policies and procedures.

Create guest satisfaction by providing associates with the training and resources they need to maximize associates engagement and deliver exceptional service and teamwork:

Communicate and reinforce the vision for exceptional service to associates.

Ensure that associates provide genuine hospitality and teamwork on an ongoing basis.

Seek opportunities to improve the guest experience by seeking guest feedback, reviewing management reports and developing strategies to improve department and hotel services.

Provide associates with the tools, training and environment they need to deliver exceptional service and teamwork.

Forward planning and organization to include training, maintenance, forecasting and development of team and business.

Direct the selection process, interviewing all potential candidates for hire according to established needs.

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

Group insurance, including medical, dental, vision and company-paid life insurance

Paid time off including vacation days and holidays

401(k) plan

Voluntary benefits including life insurance and long term disability

Life enrichment benefits including educational assistance, hotel discounts and more

EOE/M/F/D/V