Night Supervisor

Description

Join the classic and iconic Hilton Amsterdam!

Hilton Amsterdam is a renowned property with 271 hotel rooms, 21 banquet rooms, authentic Italian restaurant and a nautical style bar at a unique location. Famous for John Lennon and Yoko Ono's 1969 ‘bed-in for peace' and Hilton's first hotel in the Netherlands. The iconic hotel is built on the baseline of Plan Zuid, a district designed by prominent architect Berlage, which highlights the Amsterdam School of architecture and contains boutiques, designer shops and couture houses.

With our Team Members we have one goal to achieve: exceed our guest expectations and improve our outstanding service and high quality product on a daily basis. Together with our historical background it makes us ‘alive with originality’!

Job Description

At Hilton Amsterdam we are currently looking for a Front Office Night Supervisor on a part-time basis. As Night Supervisor, you will supervise reception operations and perform the following tasks to the highest standards during the night:

• Supervise accurate and efficient reception operations including check in/out procedures
• Support Team Members in handling guest requests and enquires to ensure a positive outcome
• Ensure the Front Office Manager is fully aware of any relevant feedback from guests and/or other departments
• Represent the Front Desk Manager in his/her absence during the Night Shift
• Ensure a consistent, high level of customer service
• Brief your team on any events or VIP guests in the hotel that day
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities
• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
• Act in accordance with the front of house equipment and the property management systems
• Carry out shift handovers and brief team members as required
• Follow company brand standards
• Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
• Perform the Night Audit and ensure all reports are prepared for next day operations
• During Night Shift support Room-Service department by being responsible for the Night Menu
• Make book-outs if necessary

Requirements

Required skills and competences

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

• Previous experience in a customer-focused industry
• Previous experience with night-shifts
• Positive attitude and good communication skills
• Committed to delivering a high level of customer service
• Ability to work on your own or as part of a team
• Competent level of IT proficiency
• Fluent in English, fluent in Dutch is preferred and an additional foreign language  
• Able to work 3-4 night shifts per week 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous supervisory experience in a hotel environment or 2 years’ experience as a Front Desk agent
• Previous experience with night shifts

What can you expect from us?

Besides being listed as a Great Place to Work in the Large & Multinational workplaces we offer you the following:

• Intensive training period and a personal development program
• Internal transfer and promotion possibilities
• Employee discount on Hilton Worldwide hotel rooms via our international Hilton travel program
• Employee discount of 50% on Food & Beverage at Hilton Worldwide hotels
• Travel allowance
• Annual team outings, staff party and quarterly team member forums

Have we sparked your interest? Don’t hesitate, apply now and become part of the Hilton family!