Front Office Supervisor

Description

Le Meridien, Arlington Hotel

Is looking for people that have a passion to serve others and model our culture and foundation based on Concord Hotels five Cornerstones: Quality, Integrity, Community, Profitability, and Fun.

As well as Marriott’s values: We put people first, We Pursue Excellence, We embrace change, and We serve our world.

Position Summary:

To assist guests efficiently, courteously, and professionally in Front Desk related functions. To maintain high standards of service, and hospitality. To perform assigned tasks such as scheduling and ensuring that all GSRs are maintaining high levels of customer service.

Essential Functions:

1. Provide the highest quality of service to the customer at all times.
2. Check guests in and out efficiently and in a friendly manner.
3. Handle guest mail and messages per established procedures.
4. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
5. Take reservation requests efficiently.
6. Answer switchboard in accordance with standards of proper telephone etiquette.
7. Block rooms and manage special requests.
8. Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
9. Manage safe deposits by guests per established procedures.
10. Keep the lobby and desk area clean and presentable.
11. Have a thorough knowledge of emergency and security procedures.
12. Offer and effectively manage requests for wake-up calls.
13. Know how to clean guestrooms to standards.
14. Clean back-office area as requested by management.
15. Open and close shift, make cash drops.
16. Ensure all credit cards, cash, and change funds are balanced throughout each shift.
17. Inform management of any guests or systems related complaints or problems.
18. Communicate with incoming staff and management by logging pertinent information in the pass on log.
19. Keep maintenance informed of all maintenance needs.
20. Pass on guest lost and found inquiries to management or Guest Room Supervisor.
21. Assist in marketing effort by assisting in sales blitzes.
22. Must always wear proper uniform and nametag in accordance with the Standards of Appearance.
23. Prepare daily deposits, comparing deposited monies to funds reported at desk, and follow up on any discrepancies.
24. Complete weekly front desk scheduling based on forecasted occupancy due on each Wednesday of the week.
25. Must be able to cover any call-off shift as per proper chain of command.
26. Perform other duties as assigned by management, of which the employee is capable.

Education and Experience:

• Previous hotel front desk experience.

Skills and Abilities:

• Ability to stand for a prolonged period of time.
• Ability to work in a fast-paced environment.
• Ability to maintain control and composure in difficult situations and exhibit good judgement.
• Excellent communication and interpersonal skills.

Why Concord?

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Le Meridien, Arlington Hotel

1121 19^th Street North Arlington, Va.

Le Meridien, Arlington Hotel website