Sales & Administrative Assistant

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day.  We celebrate your successes, your strengths will be appreciated, and a place where each of us can truly be ourselves.  We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Sales & Administrative Asisstant Overview:

The Sales & Administrative Asisstant will provide high-level administrative and professional support to the General Manager. The ideal candidate will be a seasoned professional who maintains poise in fast-paced situations and will be required to use independent judgment and initiative in the planning, organization, and performance of confidential and time-sensitive administrative assignments.  They will also support sales efforts by coordinating marketing/advertising projects, distributing inquiries to the sales team, creating sales kits, and other duties as assigned.

Responsibilities:

• Coordinate day-to-day activities by managing schedule conflicts and challenges.
• Develop and maintain relationships with associates, key vendors, and property VIP’s.
• Respond and/or direct inquiries (phone, email) appropriately throughout the property.
• Provide additional support to the guest services team as needed.
• Assist in the planning, organization, and implementation of associate engagement events and celebrations.
• Handle all calls, taking messages and answering customers’ inquiries.
• Collaborating with all departments to ensure sales queries and deliveries are handled efficiently.
• Maintaining files and preparing reports.
• Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone.
• Other duties as assigned.

Job Requirements:

If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you:

• Must have a minimum of (1) year related administrative experience and or hospitality customer service experience.
• Proficiency in Microsoft Suite, specifically Word, Outlook, PowerPoint, and Excel.
• Demonstrated ability to perform efficiently in a fast-paced, high-demand environment.
• Proficient problem-solving skills with the ability to gather and analyze information.

• Excellent written and verbal skills.
• Ability to organize work, establish priorities, and meet deadlines while maintaining a positive, professional demeanor.
• Availability for normal business hours, with flexibility to work hours outside the typical workday based on business demands is required.

Benefits

WATERFORD HEALTH AND WELLNESS  

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family.  Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage.  Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.  

Full-time associates receive paid time off within the first 90 days of employment.  We also offer paid holidays for eligible associates.  If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS 

On Demand Pay - Why wait for pay day – get your pay when you need it 24/7.

Pet Insurance - We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan - Nobody wants to work forever, start planning for your future now.

Hotel Discounts - It’s one of the biggest industry perks.

Shoes for Crews - All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V