Spa Manager - September Start Date
The Rittenhouse
210 West Rittenhouse Square
Philadelphia,
PA
19103
Overview
Opportunity: Spa Manager
Oversee the daily operations of the Spa including the spas operational needs, guest service, and any employment related issues or need. All responsibilities should be performed in accordance with departmental, property and company policies, practices and procedures.
Potential Career Path
Retail Manager
- Manage operational functions consistent with strategic plan and vision for the department and property.
- Interview, select, train and schedule spa specialists.
- Manage the delivery of guest service consistent with companys and propertys core service standards.
- Supervise Spa staff to ensure they adhere and enforce company and Spa policies and procedures as well as being alert to their duties and responsibilities.
- Ensure client experience is proficient including bookings, payments, and consultation cards
- Drive team to meet and exceed agreed revenue targets through creative internal/external marketing
- Meeting department annual budget and be accountable for maintaining and operating within financial targets
- Manage customer feedback effectively to ensure continuous service and programme improvement
- Participate in quarterly inventory
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits, and ensure all staff is practicing safe work habits including wearing protective safety equipment and following MSDS and OSHA standards.
- Perform other duties as requested by management.
Experience
- High school diploma or equivalent.
- Previous customer service and leadership experience of a high end spa required, two to five years of experience preferred.
- Knowledge of Spa industry required.
- Able to work in a fast-paced environment.
- Excellent verbal and written communication required.
- Knowledge of general health and sanitation codes.
- Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.
- Experience with on line booking appointment system.
- Effective leadership skills and a strong work ethic.
- Energetic, enthusiastic, and motivational.
- Must have the ability to work a flexible schedule including days, evenings, weekends, and holidays.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
About Us
Exquisite Location of this Downtown Philadelphia Hotel
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About Us
Exquisite Location of this Downtown Philadelphia Hotel
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- Share this job opportunity to a friend, colleague, or family member:
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The Rittenhouse
A Gem Among Luxury Hotels In Philadelphia
About The Rittenhouse
People spend time at The Rittenhouse for many reasons: a family vacation, weekend getaways, board meetings and business get-togethers, romantic dinners, or girls' nights out tasting handcrafted cocktails. Whatever the reason, every guest experiences the same standard of excellence at our standout among Philadelphia luxury hotels. In just a few moments, you can learn about the history of our storied Center City luxury hotel and discover what awaits you during your visit to The Rittenhouse.
Accommodations
Our rooms and suites are a cut above those of other Philadelphia luxury hotels boasting elegant rooms and suites known for their style and space. Browse our accommodations, featuring expansive floor plans, comprehensive amenities, and a sense of luxurious comfort.
Dining
Enjoy afternoon tea, dinner, evening cocktails, and more, all at Lacroix Restaurant at The Rittenhouse.
Spa & Wellness
The Rittenhouse Spa and Club is reason enough to stay with us. Find the ultimate opportunity for replenishment here at our Rittenhouse Square hotel.
Weddings and Special Occasions
Our dedicated staff will help you customize your wedding day or special occasion down to the smallest detail. Our home on the leafy and historic Rittenhouse Square will provide the perfect backdrop to an unforgettable day, whatever you are celebrating.
Business
When you are traveling on business, you need a hotel with a central location, ample business amenities, and a room that will ensure you get a great night’s rest. At The Rittenhouse you get all three, as well as helpful staff to take care of any last minute travel arrangements. We’ll also work with your company to provide competitive corporate rates.
Meetings
If you need a productive, relaxing environment for a key business meeting or corporate event, The Rittenhouse offers stunning and well-equipped facilities for meetings and gatherings of all sizes and at every level of formality.
Philadelphia
Booking a stay at The Rittenhouse is like being given a key to the city; our central location is a stone’s throw away from the very best of Philadelphia’s most historic attractions and thriving culture. Our prime location as a luxury hotel in Center City is unmatched.
