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Area Assistant General Manager

Residence Inn Brownsville

3975 N. Expressway 83
Brownsville, TX 78520

102 Room Extended Stay
Gestionado Por HHM Hotels
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Tiempo Completo

Opportunity:  Area Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Potential Career Path

General Manager – Area General Manager –Regional Director of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
  • Coordinate with corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Serve on the hotel’s safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publicado 14 De Noviembre De 2024

Residence Inn Brownsville

PET FRIENDLY EXTENDED STAY AT RESIDENCE INN BROWNSVILLE

Whether you're with us for an extended period of time or just a few nights, Residence Inn by Marriott has it all. From our full kitchens to free high-speed Internet; we make your business travel productive and your leisure travel enjoyable. Our hotel offers 102 spacious suites, with separate sleeping and working areas and complimentary grab-and-go breakfast provided daily. Relax in our outdoor swimming pool or hot tub and get a great workout in our on-site fitness center. Ask how our event space will make business or family gathering easy and affordable. Whether visiting in the area or relaxing in South Padre Island, shopping the Outlets, experiencing the World Birding Centers, or just enjoying the warm climate year-round, we're ready to make your stay memorable.