Senior Analyst, Hilton Honors Member Experience

Description

***This role is based at one of our corporate offices in McLean, VA, or Dallas, TX***

This is your chance to be part of the Loyalty team that attracts customers to Hilton through storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Senior Analyst, Hilton Honors Member Experience, reporting to Sr Manager, Honors Member Experience, you will work on projects analyzing industry and member trends, identify new members’ needs, assess program performance, optimize program benefits, and contribute to strategy development that furthers Hilton Honors Brand Positioning.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Program management, translating strategic objectives into actionable project plans, and crafting partner communications.
• Support benefit and channel optimization to improve member satisfaction.
• Analyze large datasets to extract insights and summarize findings to Hilton Honors leaders and non-technical audiences.

How you will collaborate with others:

• Collaborate across Hilton Honors partner teams to complete projects, and ensure a wholistic member experience across Digital, Customer Service, Sales, and Property channels.

What projects you will take ownership of: 

• Support tactics to improve current benefit delivery, usage, and member satisfaction.
• Respond to program and benefit-related requests from partners to ensure consistency.
• Analyze reports and provide recommendations to improve member experience and performance of the program.
• Conduct competitor analysis and share loyalty best practices across the industry.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Three (3) years of professional experience
• Two (2) years of experience in loyalty programs
• One (1) year of experience with data analysis using Excel, SQL, or BI tools such as Microstrategy or Tableau
• Experience summarizing analytical findings for a non-technical audience

It would be useful if you have:

• BA/BS Bachelor’s Degree in marketing, business management, or related field

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.