Security Supervisor

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. 
• Communicate using cell phone and two-way radio (with earpiece).
• Maintain order in the resort focusing on the welfare of the guests and associates.
• Respond quickly to emergency conditions such as fire, safety hazards, and threats to life and/or property. 
• Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. 
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Memorize and monitor life safety systems installed on property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Check employee packages as they exit to ensure that food/property is not removed without permission. 
• Screen persons at various entrances to ensure they are authorized guests.
• Store and record lost and found items. Research and respond to inquiries from guests concerning status of items, mailing out claimed items to their owner.
• Provide accurate information to inquirers for directions, hours of operation, etc.
• Escort guests and employees as required to parking lots and their destinations.
• Assist guests with door lock problems using moderately complex hand-held electronic apparatus.
• Conduct lengthy surveillance of suspicious persons and/or remote parking areas of the property.
• Assist with key control and other security supportive functions as directed by Security Management.
• Required to prepare and distribute an end of shift report to the Director of Security after every shift.
• Communicate and coordinate with local police and fire departments to ensure timely response to emergencies in conjunction with Security Officers needing additional assistance from public service agencies.
• Comply with the Arizona Grand Resort HEARTfelt culture (Vision, Values & Standards) of conduct as set forth in the resort communications.
• Any other tasks assigned by the Area Dir, of Security, Resort Management and/or the General Manager.

Education: High School Diploma or GED

Experience: Prior customer service experience preferred.

Certificates or Licenses: National EMT Certification preferred

Knowledge, Skills, and Abilities:

• Ability to maintain consistency, diplomacy and tact in difficult or challenging situations.
• Ability to make independent decision.
• Knowledge of the layout of the building, function rooms, and general information about the city and surrounding areas.
• Ability to visually detect signs of an emergency.
• Ability to follow written or verbal instructions.
• Ability to climb stairs at a rapid pace.

Personal Characteristics:

• Behaves ethically.
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language in order to properly document incidents and activities utilizing Perspective Software.
• Professional Appearance: Exhibits an appearance appropriate, specific grooming standards are available for review in Human Resources.

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.