Front Desk Supervisor

Moxy is the newest bold + distinctive lifestyle hotel playing soon in Downtown Oakland. To revolutionize the category requires a lot of moxie.

“If you’ve got guts, you’ve got Moxie”

We know you wouldn’t wear a stiff uniform, so we don’t have any! We’re looking for front of house Crew Supervisor / Lead Bartender who loves doing it all. The Moxy Crew role consists of being a Welcome Agent, Bartender, Food and Kitchen Services, checking guests in and out, answering phones, and being the best point of contact for our fun-hunters, which is what we call our guests. This role is best suited for individuals who have are quick on their feet, excellent bartenders, great with inventory control and administrative organization and can provide top tier service.

Love doing it all means:

• Out of the box thinkers.
• Have high energy and a bold do-it-yourself attitude
• Managing alcohol inventory
• Training crew in new menus and rolling out new craft cocktails
• Keeping bar and desk organized, clutter free and ensuring that health code and cleanliness standards are maintained.
• Driving our guest service scores on all platforms

The ideal Crew Supervisor will be self-motivated, good at reading people, able to identify and solve issues proactively, and to elevating desk and bar service levels.

Here are some of the key expectations for our Crewmembers:

• Doing it all means you’ll be trained in bartending, food service, kitchen, and hotel desk operations – all of which will be handled right at our bar and in our food prep area!
• Accurately collecting payment for any transactions that take place at the desk or bar.
• Deliver services within the Moxy Brand Voice, culture and style.
• Takes things into perspective, where some see obstacles, you should see opportunities.
• Managing time between the bar and the desk operations. We can’t have one without the other!
• Taking alcohol and food inventory and preparing monthly orders.
• Ensuring that hotel loyalty members receive the highest level of welcome and service that can be provided.
• Owns every moment, every reservation, every negotiation, every experiential consideration, every guest experience to the fullest.
• Reliably and accurately operate property management systems, point of sale system and all of their different components.
• Maintain a safe, clean and organized working environment, including Marriott’s cleanliness standards and all health and safety standards as required by Health Department.
• Provide awesome service to our fun-hunters, and communicate with the rest of the crew and management clearly and efficiently.
• Complete all shift-activities to make sure we can continue to deliver that awesome Moxy service!
• Address service issues that are witnessed or discovered, and ensure that the team is constantly improving and growing.
• Manage checklist tasks with absolute excellence!
• Handle any additional tasks requested or required by management.

Desirable Credentials:

• Education: High school diploma or equivalent; college degree in hospitality management or related field preferred.
• Experience: Minimum of 2-3 years of experience in a hotel front desk or guest services role, with at least 1 year in a supervisory position.
• Skills:
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficient in hotel management software and Microsoft Office Suite.
  • Ability to handle stressful situations and resolve conflicts effectively.
  • Strong organizational and multitasking abilities.
    
    Graves Hospitality is an EEO/AA/Disabled/Veterans Employer.
    
    ** Paid upon completion of training. Must complete 6 months successful employment or return the hiring bonus to the employer.