Personal Assistant to General Manager

Description

WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all. 

2023 was the hotel’s 60^th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

BENEFITS

28 days paid holiday increasing with service Exclusive high-street discounts through Perks at Work portal Industry-leading Team Member discounts on hotel stays for you, your family and friends Access to leadership and development programmes through Hilton University Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace Reward programmes, incentives and team member recognition, as well as long service awards 50% off in Hilton restaurants and bars (subject to individual outlets) Refer a Friend Scheme Uniforms provided and laundered complimentary Free meals on shift

Shift pattern: Monday to Friday 9-5

Key responsibilities

As a Personal Assistant to General Manager, you are responsible for performing the following tasks to the highest standards:

• Administrative Support: Provide comprehensive administrative support to the General Manager, including managing calendars, scheduling appointments, handling correspondence, preparing draft responses and expense submissions. Arrange travel itineraries and accommodations for the General Manager.
• Communication: Serve as a liaison between the General Manager and hotel staff, guests, and external stakeholders.
• Documentation: Prepare and/or collate reports, presentations, and other documents as needed. Ensure that all documentation is accurate and professionally presented. Collate slides for the Operations meeting and share with all departments ahead of the weekly meeting.
• Coordination: Coordinate meetings as and when required. Organise and attend the weekly Operations meeting.
• Confidentiality: Handle sensitive information with the utmost discretion and maintain confidentiality at all times.
• Project Management: Support the General Manager with various projects, ensuring deadlines are met and objectives are achieved.
• Office Management: Order and maintain office supplies and oversee the organization and management of the Executive Office. Maintain files and equipment in orderly manner. Provide additional support and guidance to the other members of the executive team.
• Guest Relations: Greet internal and external stakeholders as and when needed. Announce visitors and/or handles requests, as appropriate. Handle VIP bookings, informing the different departments in charge of welcoming them to ensure arrival and stay experience runs smoothly.
• Understand the responsibilities of other sections and departments of the hotel and cooperate with them. Adhere to the hotel’s security and emergency policies and procedures. Demonstrate professional attitude and behavior at all times.
• Assist the Sr Director F&B Openings Dev&Ops Europe: 1 day per week, you will be required to support him/her. In this role, you will focus solely on submitting expenses, diary management and travel arrangements (flights, trains, cars/transfers, hotels, etc.)

What are we looking for?

• Two years similar experience 
• Strong organization skills, multi-task oriented and good time management 
• Ability to read, listen and communicate effectively in English and in writing, using correct grammar, spelling and sentence structure 
• Prepare official correspondence on behalf of management to both internal and external communications verbally and in writing 
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy

ELIGIBILITY

• In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
• Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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