Manager, Group Commissions and Customer Service

Description

***This role is based at our corporate offices in Memphis, TN***

This is your chance to be part of a Global Distribution Team that is an important part of Hilton's Commercial Services organization around the world. As a Manager, Group Commissions and Customer Service, you will support the team responsible for booking channel management and negotiations, booking channel optimization and operations, and services including payment and transaction settlement for online and digital third-party channels driving business to Hilton's hotels globally. On the Fast Pay team reporting to the Director DS Ops & Customer Services, you will work on projects including creating automated solutions that aid in executing the retail compensation component of Hilton’s partner agreements with Online Travel Agencies, Travel Management Companies, Meeting Planner Companies, and main accounts globally.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Maintain and evaluate weekly production numbers including maintaining relevant documentation on the team site and department site.
• Assess actual performance against objectives to determine whether the team is on target to reach goals.

How you will collaborate with others:

• Conduct monthly one-on-ones with direct reports and support Personal Development Plan (PDP) initiatives and other organizational training.
• Serve as the authority for group commissions and customer service-related issues.
• Develop, create, and communicate important information to team members via email, memos, reports, and phone calls.

What projects you will take ownership of:

• Oversee some of Hilton's largest group meeting planner accounts.
• Supervise new-hire onboarding and training.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of professional experience
• Two (2) years of managerial experience in a fast-paced environment
• Experience with Excel (can maintain complex spreadsheets)
• Knowledge of account management
• Experience in a customer service or help desk function
• Experience in the hospitality industry

It would be useful if you have:

• BA/BS Bachelor’s Degree
• Knowledge of group commission workflow
• Seven (7) years of professional experience

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.