Sales Manager - Events & Experience | CONRAD MALDIVES RANGALI ISLAND

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Sales Manager - Events and Experience will be driving the revenue not only for F&B related events, but also for overall guest’s experiences, especially through the group bookings acquired by herself/himself or through direct bookings and non-house guests related events. Sales Manager - Events and Experience will be handling group related business, Weddings, and high-end profile guests.

What will I be doing? 

As Sales Manager - Events and Experience, you will be responsible for performing the following tasks to the highest standards:

Handle incoming telephone calls. Handle incoming and outgoing internal and external correspondence. Maintain a proper filing and trace system, especially in Opera, for the departments involved in the arrangements to carry out the services requested by the guests. Respond to RFPs and leads, and ensure that the lead status is up to date. To look after group booking inquiries of 10 rooms and above, regardless of the Market Source. Provide personalized proposals to group requests aligned to their requirements. Curate experiences and organize daily agenda for the group. Responsible in making the Contracts/Agreements aligned to the Hilton Worldwide guidelines, and ensure the confidentiality of every client’s profile.

• Responsible in making the Banquet Event Order (BEO) to ensure that every department is informed of their responsibility of a particular event.
• Conduct property site inspections for potential group business.
• Assist Sales department for FAM Trip site inspections and hosting.
• Attend Wedding inquiries, creating the agreement, and the necessary arrangements to ensure that involved departments properly execute their tasks.
• Carry out hotel property introduction and presentations to new business leads and as well as current partners with any of the business improvements implemented.
• Conduct a yearly Competitors check to ensure we keep track of business demand and align business strategies.

Supervises Events and Experiences Agent who handles pre-booking requests and support him/her with daily situations. Ensure to keep a record of database and update the summary of the leads received. Always ensure that a hospitable service atmosphere is projected at all times in the hospitality business. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Requirements

What are we looking for?

An Sales Manager - Events and Experience serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Minimum 1 year of experience in a similar capacity with international chain hotels. Excellent command of written and spoken English. Good communication and interpersonal skills. Able to work under pressure and deal with stressful situations during busy periods. Very familiar with the local market and good at marketing trend analysis. Meticulous and great attention to detail and highly organized with good time management skills. Demonstrate a high level of integrity and ability to handle confidential information appropriately.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!