Lead Houseperson

Opportunity

Support the housekeeping operation by performing property janitorial services and ensuring brand and hotel guest service and sustainability standards are met.

Potential Career Path

Lead Houseperson – Housekeeping Inspector – Housekeeping Supervisor

Essential Job Functions

• Train associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Inspect assigned areas and perform cleaning tasks accordingly. 
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Unload housekeeping supplies from vendor trucks and place in items in stockroom.
• Pick up bed and other linen from hotel floors and transport to laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Greet and acknowledge guests in a courteous and friendly manner.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. 
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.
• Usage of cleaning chemicals.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It