Convention Services Manager

The Convention Services Manager will plan and manage conferences after the sales booking process in complete. Duties involve coordinating and negotiating meetings/functions, rooms, menus and all related requirements for large groups, maximizing room and meeting space, revenues and profits while ensuring a quality product.

Key Duties & Responsibilities

• Finalize food, beverage, and meeting room set-up requirements after group is turned over to conference services or during the negotiating process as needed
• Upgrade and upsell menus to achieve highest possible profit
• Provide Weekly Projections of banquet sales as related to budgeted sales and seek all upsell opportunities to generate additional revenue
• Be familiar with department’s Standard Operating Procedures and adhere to these guidelines
• Establish and maintain customer contact at all functions
• Promote energy conservation and aggressive hospitality programs along with achieving accident prevention goals
• Be prompt and accurate in completion of assigned projects
• Finalize BEOs by meeting with and telephoning customers. 

Once Business is Booked:

• Work closely with sales manager to manage the room block and meeting space.
• Assist in arranging any off premise/outside activities for the client.
• Make transportation arrangements for group as necessary or requested.
• Complete coversheets to inform entire Hotel on upcoming groups
• Call contact after each function to ensure satisfaction. Make appropriate notations in file.
• Follow-up on any comments requiring explanation or adjustments

Education And Experience

• High school diploma or GED plus at least three (3) years of experience in hotel convention services, sales, or banquet management; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities. 
• A bachelor’s degree is preferred.
• Must have ability to effectively and efficiently utilize a variety of computer programs, i.e., Word, Excel, MICROS, property management system. 
• Knowledge of Delphi is preferred, but not required.