Director of Training and Projects

The Opportunity 

Delaware North's Patina Resturant Group is hiring a Director of Training and Projects to join our team. As the Director of Training and Projects, you will be responsible for creating, contributing, and facilitating the overarching operational service strategy and execution by supporting new and existing operations in openings, trainings, and operational challenges for the Front of House. If you like to innovate, enact change, and seek growth opportunities, apply now to join our team. 

Pay

Minimum – Anticipated Maximum Base Salary: $84200 - $113700 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities 

• Direct food and beverage operational training, championing guest needs through the Guest Path program 
• Manage opening timelines, organize necessary resources, and ensure beverage compliance and quality assurance assessments 
• Conduct unit training for the Patina Restaurant Group subsidiary, focusing on driving results, building collaboration, teamwork, and talent development 
• Advocate and implement standards and guidelines for health standards, alcohol serving, front house operations, and sustainability 
• Oversee operational teams to address day-to-day challenges, streamline efficiencies, and enhance guest satisfaction using Review Tracker 

Qualifications 

• Minimum of 9 years of restaurant operational and training experience
• At least 5 years of full-service restaurant experience
• Experience directing and strategically planning simultaneous successful projects with tight timelines and deliverables 
• Excellent team management and organizational skills including multi-functional roles and project sharing 
• Proficiencies in Microsoft Office, including Excel, Word, PowerPoint, and SharePoint  
• Prior experience in a guest service environment and multiple unit opening experience preferred 
• Must be willing to travel 75%

Shift Details 

Day shiftEvening shiftMonday to FridayEvenings as neededWeekends

Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.