Banquet Manager

Description

The Hilton Toronto is looking for their next Banquet Manager to join the team! The Banquet Manager will oversee the execution of banquet events, coordinating with hotel and event meeting planners to ensure all meeting expectations are met.  This includes coordinating a team of up to up to 40 people in the banquet department and acting in conjunction with the kitchen team.  With 1,816 sq. m. extending over three levels of the hotel, the next Banquet Manager needs to be comfortable organizing many moving part during the course of any given day, in addition to meeting administrative needs of the hotel such as scheduling, payroll and performance management.

The ideal candidate has at least two years previous experience in this type of role, with previous experience managing in a unionized environment.  Previous hotel experience is preferred but not required.

The scope of responsibility that falls within this role is as follows:

A Banquet Manager is responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand.

What will I be doing?

As a Banquet Manager, you are responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience. A Banquet Manager will also be required to optimise sales and ensure staffing levels meet demand. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Banquets/Events

• Maintain exceptional levels of customer service

• Evaluate guest satisfaction levels with a focus on continuous improvement

• Propose ideas to build the range and quality of Conference and Banqueting operations

• Optimise sales and contain costs, identifying any areas for action

• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

• Ensure staffing levels meet business demands

• Ensure training is carried out on an ongoing basis

• Ensure communication meetings are conducted and post-meeting minutes generated

• Manage staff performance issues in compliance with company policies and procedures

• Recruit, manage, train and develop the Banquet team

• Comply with hotel security, fire regulations and all health and safety legislation

• Assist with managing F&B Outlets as needed

Requirements

What are we looking for?

A Banquet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong knowledge of hotel/leisure/service sector

• Record of success in Conference and Banqueting operations, specifically the ability to deliver profit, control costs, and build customer loyalty

• Exceptional communication skills

• Exceptional leadership skills to create a winning team

• Conference and Banqueting Operations experience in a managerial position in hotel/Events Centre

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree or diploma in Hotel Management or equivalent

• Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services, access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at AODA_Hiltons_In_Canada@hilton.com or call 1-844-217-AODA.