- Resort Host

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

Description - Internal

A Resort Host is responsible for seating guests and managing table set-ups to deliver an excellent Guest and Member experience while working to achieve departmental targets.

What will I be doing?

This position is concerned with the assisting the Food and Beverage Outlets and Jiwa in managing database, promoting outlets with available resources and tools, arranging team marketing activity, and other actions necessary to achieve optimum effectiveness and to maximize sales opportunities for F&B outlets and Jiwa Conrad Bali.

To communicate with both internal and external customers in a polite and constructive manner. To perform duties in a safe, secure manner and ensure the cleanliness, safety and security of guest and working areas is maintained to the Conrad Bali standards. To contribute ideas and suggestions to enhance operational and environmental procedures in the Hotel especially F&B Outlets and Jiwa Marketing related concern. To actively promote the services and facilities of the Conrad Bali to targeted guests of the Hotel. To attend and actively participate in F&B and Jiwa Departmental communication meetings and sharing necessary feedback got from guest after any event To perform any tasks of a reasonable nature as required and requested by Food and Beverage and Jiwa Manager. To wear the correct (attire) and maintain a neat, clean appearance as specified in the Grooming Standards for (non-uniformed) staff. To observe all policies and procedures of the Conrad Bali as outlined in the Employees Handbook and the Policy Manual. To develop business from the areas of responsibility and to reach targets set. To develop business from designated specialty areas such as corporate companies, groups, etc. To actively seek out new and repeat Catering and accommodation business utilizing database.  To prepare and submit quotations ensuring that they are handled within the standard time of 24 hours, follow up with decision makers until a conclusion is reached and obtain confirmation and deposits. To follow up post function with clients and action any feedback. To maintain and update client database. To submit a weekly report, accurate weekly call plan and monthly activity report. To attend and participate in F&B and Jiwa department meetings. To attend industry related functions, client events and hotel related functions. To keep accurate records of leads and potential business using both files and the computer system and compile weekly and monthly reports on business achieved. To assist in preparing the yearly F&B and Jiwa Marketing Plan.  To be required to work weekends and busy days operations.  Being proactive in sourcing new business. To attend training programs as designated.

Requirements

What are we looking for? 

A Resort Host serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Positive attitude Good communication skills Commitment to delivering high levels of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work on your own or in teams Good negotiation skills Higly developed written and verbal skills Self motvated with high level of energy, able to work unsupervised Good understanding in hotel operations experience and F&B and Jiwa related concern Computer literate It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous Food and Beverage and/or industry experience Experience with cash handling Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!