1440 East Imperial Avenue
El Segundo,
CA
90245
A Guest Services Agent with Embassy Suites Hotels is responsible for greeting and registering guests, providing prompt and courteous service, checks guest out of the hotel, resolves guest challenges throughout their stay, upgrades guests as required, promotes hotel services, amenities and upsells products to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will it be like to work for this Hilton Worldwide Brand?
Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay«, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Evening Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.
Embassy Suites is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com
If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Hotels.
What will I be doing?
As a Guest Services Agent you will be responsible for greeting and registering guests, providing prompt and courteous service, checks guests out of the hotel, resolves guest challenges throughout their stay, upgrades guests as required, promotes hotel services, amenities and upsells products to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Pay Range: The hourly rate is $17.50-$18.00 per hour and is based on applicable and specialized experience and location.
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability
What benefits will I receive?
Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
*Please note, benefits may vary depending on the classification and union statis of the position.
Embassy Suites by Hilton - LAX South is and Equal and Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chane Initiative for Hiring.
Our all-suite hotel is only one mile from LAX airport and Downtown El Segundo, and two miles from the beach. Professional football at SoFi Stadium and events at The Forum are five miles away. Enjoy our restaurant, Barcotta Coastal Tavern, and indoor pool. Our sun-lit atrium is ideal for relaxation, complimentary breakfasts, and our evening receptions.